Photo of staff member in an electric wheelchair featuring a canopy and a sign saying "rent me"

Guest Services

Our guest services team is here to help you!

If you don’t want to bring (or forget) these items, you can rent them at the Zoo. 

Rentals

Stroller (Double)$12 + tax
Wagon$13 + tax
Wheelchair$11 + tax
Electric Wheelchair (ECV)*$35 + tax (Day Of)
Electric Wheelchair (ECV)**$40 + tax (Reserved in Advance)

*ECVs are rented to an individual all-day (including evening event if applicable) use on a first-come, first-served basis after all reservations are accounted for.  A valid ID must be present and left with our cashier until the return of our ECV.  

**To guarantee an ECV is available for your visit reservations must be made online at least one day in advance. (24-hour cancellation notice required for full refund.)

RESERVE ELECTRONIC WHEELCHAIR ONLINE

Rental Policies and Guidelines

Below read about our policies and guidelines for stroller, wagon, wheelchair and electric wheelchair rental and use.

Maximum weight limit 60 lbs.
One child only, up to 8 years
5 lbs. limit in pouch or hung on back

  • Always use seat belt.
  • Never stand or tip the stroller.
  • Do not exceed maximum weight in stroller, pouch or back of stroller.
  • Do not place heavy objects or children on top canopy.
  • Always use wheel lock when stopped or loading and unloading child.
  • Do not use with children inside infant carriers, must be able to sit upright alone.

Maximum weight limit 120 lbs.
Two children max, up to 8 years
5 lbs. limit in pouch or hung on back

  • Always use seat belt.
  • Never stand on or tip the stroller.
  • Do not exceed maximum weight in stroller, pouch or on back of stroller.
  • Do not place heavy objects or children on top canopy.
  • Always use wheel lock when stopped or loading and unloading child.
  • Do not use with children inside infant carriers, must be able to sit upright alone.

Maximum weight limit 120 lbs.
Two children max

  • Always use seat belt.
  • Always exercise caution on hills and inclines.
  • Never stand inside the wagon.
  • Do not exceed maximum weight in wagon.

Maximum weight limit 250 lbs.
350 lbs. option  — limited availability
One rider max

  • Always engage both wheel locks before being seated or standing.
  • Wheel locks are not brakes!
  • Do not attempt to stop the moving wheelchair unless the chair is locked in the open position.
  • Do not ride over curbs and other obstructions.
  • Do not lean or reach excessively as it may cause the chair to tilt or tip.
  • Always use extreme caution when operating unit indoors, in crowds, when turning and on inclines.
  • Do not stop on an incline.
  • Do not stand on the frame or seat of the wheelchair.
  • Do not use footplate as a platform when sitting or standing.
  • Always put the footplates in the upward position and stand firmly on the ground when sitting or standing.
  • Do not drive across an incline or allow the unit to be backed down an incline.

A limited number of attachable bags to hold oxygen tanks, crutches and canes are available for an additional $2.00 +tax.

Maximum weight limit 400 lbs.
One rider max
Children are not permitted to operate
Reservations must be made online, at least one day in advance HERE.

  • Do not operate the unit after or while consuming alcoholic beverages.
  • Do not carry passengers.
  • Do not get on or off until the unit is OFF, completely stopped and on a stable surface.
  • Always remain seated with seat locked and positioned forward.
  • Always remove the key when not seated on the unit.
  • Do not ride over curbs or other obstructions.
  • Always reduce speed and use extreme caution when operating unit indoors, in crowds, when turning and on inclines.
  • Do not stop on an incline. If you must do so, always lean forward when you begin moving. This will shift the center of gravity to prevent the unit from tipping over.
  • Do not drive across an incline or allow the unit to be backed down an incline.
  • Always drive straight up and down on inclines.
  • Do not turn the key switch OFF while the unit is moving. This will cause the brake to activate causing the unit to stop abruptly.
  • Do not attempt to get off the unit while it is moving.
  • Operator must be 18 years of age or older, or 16 years of age with a valid permit and an adult guardian present during operation.
  • Operator must present a valid ID and leave it with our cashier until the return of our ECV as well as sign an ECV rental agreement.

A limited number of attachable bags to hold oxygen tanks, crutches and canes are available for an additional $2.00 +tax.  Please note, the arm rests on the ECVs must be used to secure the bag which will make the arm rests incapable of lowering for regular use.

Health Services

First Aid Office
Located on the front plaza on the right side of the restroom building. Or contact any Zoo staff member for assistance. If you have an emergency situation, please seek immediate assistance from a Zoo staff member. Do not call 9-1-1. Our staff members are trained to quickly communicate critical details, locations and entry points to emergency personnel and expedite their assistance.

Lactation Station
Moms may nurse in any public location at the ZooKentucky law KRS 211.755 permits a mother to breastfeed her baby or express breastmilk in any public or private location. Municipalities are not permitted to enact an ordinance that prohibits or restricts breastfeeding in any public or private place. Individuals are prohibited from interfering with a mother breastfeeding in any location. A lactation station is available in the first aid office on the front plaza and in the Cub House at Snow Leopard Pass (when classes are not in session) if nursing mothers would prefer privacy. 

Family Restrooms

Designed with families in mind, these special restrooms are located in Gorilla Forest, the Splash Park and also in the main restroom building on the front plaza.

Smoking — Prohibited

The Louisville Zoo is a no-smoking and no-vaping environment!

This policy supports our dedication to sustainability, public health and animal care.  A smoke-free environment ensures cleaner air, a more comfortable experience, and a healthier atmosphere for all guests. It also helps protect the well-being of the Zoo’s animals, which can be sensitive to smoke exposure.
Guests are welcome exit the Zoo and re-enter on the same day should they require a smoke break. Trams run throughout the day for easy transport to our front entrance.

Gift Cards

The Zoo offers gift cards that you can redeem at the Zoo for membership, tickets, education programs, ADOPTS, gift shop items, rides and concessions. Click for more details.