Guest Services

Our guest services team is here to help you!

If you don’t want to bring (or forget) these items, you can rent them at the Zoo. 


Single Stroller$8 + tax
Double Stroller$10 + tax
Universal Carrier$10 + tax
Wagon$10 + tax
Wheelchair$10 + tax
Electric Wheelchair (ECV)*$30 (Day Of)
Electric Wheelchair (ECV)**$35 (Advanced Registration)

*ECVs are rented to an individual for all-day (including evening event if applicable) use on a first-come, first-served basis after all reservations are accounted for.  A valid ID must be present and left with our cashier until the return of our ECV.  

**To guarantee an ECV is available for your visit reservations must be made online at least one day in advance. (24-hour cancellation notice required for full refund.)


Read our rental policies and guidelines

Health Services

First Aid Office
Located on the front plaza on the right side of the restroom building. Or contact any Zoo staff member for assistance. If you have an emergency situation, please seek immediate assistance from a Zoo staff member. Do not call 9-1-1. Our staff members are trained to quickly communicate critical details, locations and entry points to emergency personnel and expedite their assistance.

Lactation Station
Moms may nurse in any public location at the ZooKentucky law KRS 211.755 permits a mother to breastfeed her baby or express breastmilk in any public or private location. Municipalities are not permitted to enact an ordinance that prohibits or restricts breastfeeding in any public or private place. Individuals are prohibited from interfering with a mother breastfeeding in any location. A lactation station is available in the first aid office on the front plaza and in the Cub House at Snow Leopard Pass (when classes are not in session) if nursing mothers would prefer privacy. 

Family Restrooms

Designed with families in mind, these special restrooms are located in Gorilla Forest, the Splash Park and also in the main restroom building on the front plaza.

Smoking — Designated Areas Only

Smoking (including E-cigarettes) is prohibited throughout the Zoo. Designated outdoor smoking areas may be found at the African Outpost back deck and behind the Splash Park area. See designated areas on your Zoo guide map. We appreciate your cooperation.

Gift Cards

The Zoo offers gift cards that you can redeem at the Zoo for membership, tickets, education programs, ADOPTS, gift shop items, rides and concessions. Click for more details.