Guest Services

Our guest services team is here to help you!

Strollers and Rentals

As of 7/1/18, the Louisville Zoo is required to add 6% KY Sales Tax on rental products.

Single Stroller $8 + tax
Double Stroller $10 + tax
Red Wagon $10 + tax
Wheelchair $10 + tax
Electric Wheelchair* $30 + tax

*You can reserve an Electric Wheelchair for $35 + tax by calling (502) 238-5319
(24-hour cancellation notice required for full refund).

Health Services

First Aid Office
Located on the front plaza on the right side of the restroom building. Or contact any Zoo staff member for assistance. If you have an emergency situation, please seek immediate assistance from a Zoo staff member. Do not call 9-1-1. Our staff members are trained to quickly communicate critical details, locations and entry points to emergency personnel and expedite their assistance.

Lactation Station
Nursing mothers can find privacy in the first aid office on the front plaza if desired.

Family Restrooms

Designed with families in mind, these special restrooms are located in Gorilla Forest, the Splash Park and also in the main restroom building on the front plaza.

Smoking — Designated Areas Only

Smoking (including E-cigarettes) is prohibited throughout the Zoo. Designated outdoor smoking areas may be found at the African Outpost back deck and behind the Splash Park area. See designated areas on your Zoo guide map. We appreciate your cooperation.

Gift Cards

The Zoo offers gift cards that you can redeem at the Zoo for membership, tickets, education programs, ADOPTS, gift shop items, rides and concessions. Click for more details.