WordFly Incident

Our email provider, WordFly, was the recent victim of a ransomware attack.  WordFly recently informed us that our supporters’ names, physical addresses, email addresses, membership numbers, and membership levels were acquired by an unauthorized party as a result of the incident although WordFly has indicated that the unauthorized party has deleted the acquired data.

We want to reassure you that we use this service to facilitate email communication and we do not store any sensitive personal information (such as payment card information) with WordFly that could have been involved in this incident.

Out of an abundance of caution, we wanted to inform you of this incident and remind to you to remain vigilant to the risks of phishing:  be cautious of emails, text messages, or phone calls that request that you provide personal information or contain links or attachments, even when originating from trusted individuals or companies. In particular, remain vigilant of any communication referencing your relationship with the Zoo. The Zoo will never ask you to provide payment, financial or other sensitive information by text message, email or telephone.  All online donations and payments are directed to a secure website.

We apologize for any concern or inconvenience this incident may cause.  If you have any questions about this information, please use this form and we will respond as quickly as we can.

Click here for WordFly’s Frequently Asked Questions.