ADVANCE ONLINE TICKETS REQUIRED TO ENTER THE ZOO. ACTIVE MEMBERS CAN RESERVE FOR FREE.

Masks are not mandatory when visiting the Zoo. Please follow CDC mask guidelines in accordance with your personal health and vaccination status.

ENSURE A SAFE AND FUN ZOO VISIT!

All guests must reserve tickets online in advance to enter the Zoo. Active members may reserve tickets for free.

Click to reserve tickets.

  • Make sure your browser is up to date and Java is enabled.
  • For best functionality use Google Chrome and Microsoft Edge.

Troubleshooting Tips:

  • If you have an error and are unsure of what to do, please take a screen capture of your issue and contact us. We will do our best to help you.
  • If you have a dual membership and are unsure of your member ID number, please contact us for assistance.

Our outdoor Wild Walk will take you on a one-way 1.25 mile long route through beloved exhibits like the Islands, Americas, Glacier Run, Gorilla Forest, the Elephant Encounter, and NEW sloth exhibit. See the route.

We are operating at a reduced capacity. We ask for your patience as we work to maintain the safety of staff, the animals and you – our members, guests and friends.

Masks are not mandatory when visiting the Zoo. Please follow CDC mask guidelines in accordance with your personal health and vaccination status.

Is advanced registration required? How do I purchase or reserve tickets?

To help us manage capacities,  guests will need to purchase or reserve tickets in advance of their visit here. All guests including members will be asked to select a preferred date and time to attend. Zoo entry will be valid for the date and time period on the ticket only. All guests, including members, need a ticket except for children 2 and under. Members are currently limited to 7 tickets per order. This will help us to reduce contact as well as manage attendance capacity.

Can I make a reservation in person?

All guests must purchase a ticket online here. Members must reserve a ticket for the date and time they wish to attend (no additional cost).

I am a member and I keep getting errors when I try to reserve tickets.

Please submit your request here for further assistance.

What do I do when I arrive at the Zoo?

When you arrive at the Zoo at your specified date and time, please go to our ticket windows so we can scan your electronic ticket on your smartphone or from a printed ticket. Maps with the Wild Walk route will be available via a QR code scan just inside the main gates. See the route.

Do I need to bring my member ID and photo ID?

Please have your member ID and photo ID with you when you arrive at the gate. We will be checking IDs. You may also present your temporary ID or membership app.

Do I need to wear a mask?

Masks are not mandatory when visiting the Zoo. Please follow CDC mask guidelines in accordance with your personal health and vaccination status.

Can I use my AZA Reciprocal Zoo discount from another accredited Zoo?

At this time, we are not offering AZA discount tickets due to COVID-19 protocols. To safeguard the health of our guests, staff and animals, we are asking that all tickets are purchased in advance online to enter the Zoo. Because reciprocal Zoo memberships can only be verified at the gate, we are temporarily suspending this program. We hope to reinstate this program in the near future.

SAFETY PRECAUTIONS

We’re coordinating with the Louisville Metro Department of Public Health and Wellness to ensure we’re following all the latest health safety guidelines. This means things will look a bit different when you visit.

  • You will see signage, animal markers on the ground and guest services personnel stationed throughout the Zoo to encourage social distancing, as well as hear recorded reminders.
  • Masks are not mandatory when visiting the Zoo. Please follow CDC mask guidelines in accordance with your personal health and vaccination status.
  • We’ll be disinfecting high-touch areas frequently.
  • Some areas may be unavailable including some indoor areas, attractions and playgrounds.
  • All bathrooms will be open with step and pull or touchless access.

MEMBERS INFO

The Zoo extended all memberships that were active during the 2020 closure 87 days.

To help protect our animals, staff and guests, the Zoo’s daily attendance is limited. Members, utilizing a valid member number, will be able to select a date and time online that they would like to visit and reserve a ticket at no cost. This helps us ensure we maintain a safe attendance capacity.

Why do members have to select tickets online for visits?

Thank you for being a loyal member, we appreciate your support. To help protect our animals, staff and guests, the Zoo has limited daily attendance.  Members, utilizing a valid member number, will be able to select a date and time online that they would like to visit and reserve their spot at no cost. This helps us ensure we maintain a safe attendance capacity. We know this is a big change and we appreciate your support as we work to keep our animal ambassadors as safe and healthy as possible.

Can I renew / start a Zoo membership at the Zoo?

We ask that those interested in renewing or joining the Zoo’s membership program do so online here or by calling our membership office at 502-459-2287. You will still need to reserve a dated and timed ticket (no additional cost) after renewing/ joining the Zoo’s membership program.

Can I pick up my membership card at the Zoo if I join/ renew online?

To minimize contact between guests and Zoo staff, we will not be printing membership cards at this time.  New Zoo members can print a temporary card online at the time of their purchase and existing Zoo members will be able to use their existing cards at this time. We encourage you to also download our membership app (louisvillezoo.org/member-benefits/new-virtual-membership-card-app/) and maintain your membership card virtually. Your membership number, which can be found on the temporary card, existing card, or in the membership app, will be needed to reserve your ticket online. Please have your temporary card, existing card, or virtual membership card on your app available when checking in for your reserved time.

My membership was active during the closure. How can I find out / know what my new membership expiration date is?

Your membership will have been extended by 87 days (the number of days we closed)! Simply add that number of days to the membership expiration date listed on your card.

I had attractions included in my membership; what is the Zoo doing to accommodate people at my membership level?

We will continue to work with public health authorities on monitoring the situation and will follow their recommendations. While the other attractions are closed at this time, we are happy to welcome our visitors back to the carousel. The carousel is being sanitized after every ride to keep our guests safe. Other attractions, such as giraffe or lorikeet encounters, will be temporarily suspended to allow for adequate social distancing and protect the health of our animal ambassadors. We are working on rescheduling member experience events.

I have a Member Experience level membership /Curator level or higher membership. What is the status of carousel rides and member experience nights?

Thank you for supporting your Zoo through a Family Plus Experience membership! We are currently working on new dates and plans for our member experience nights and will be communicating that information to you soon. While the other attractions are closed at this time, we are happy to welcome our visitors back to the carousel. The carousel is being sanitized after every ride to keep our guests safe.

What if I reserved tickets online but didn’t get an email?

Please, make sure your email is up to date on your member profile here and reach out to the Zoo for assistance here.

EVENT AND PROGRAM NOTICES

Wild Lights returns March 19 – May 30! This year, experience more than 70 NEW lantern displays featuring thousands of handcrafted silk-covered lanterns aglow with more than 50,000 LED light bulbs.

Attendance is restricted to ensure good social distancing and advance online tickets are required. Masks are not mandatory when visiting the Zoo. Please follow CDC mask guidelines in accordance with your personal health and vaccination status.

Learn More and Buy Tickets

Spring and summer camps are back! For 2021, the Zoo is offering limited in-person and at-home camp fun for your little ones. Learn more here. If you chose to defer your 2020 registration, you should have received an email with further instructions. If you deferred in 2020 and have not been contacted by the Zoo about registration this year, please contact us here.

After much care and deliberation, we have decided to postpone the 2021 Throo the Zoo 5K presented by Norton Audubon Hospital until later this fall. This will allow us the best opportunity to accommodate an onsite race and hold the safest 5K experience possible.

Registration for the 2021 Throo the Zoo 5K presented by Norton Audubon Hospital will open in early summer. For those who deferred your registration from 2020, we will be sending information your way in early summer about how to get signed up for the 2021 event using your deferral.

Follow the latest updates here.

The Norton Healthcare Get Healthy Walking Club has returned for 2021. It is closed to new members at this time due to restricted capacities. Learn more here.

SNOW LEOPARD UPDATES

On Dec. 11, 2020, the Zoo announced that its snow leopards had tested positive for SARS-CoV-2, the virus that causes COVID-19 in humans.

On January 14, 2021, the Zoo announced our three snow leopards are clear of the virus and are back on exhibit rotation. No other animals are showing symptoms at this time.

Learn more…

GENERAL

Is advanced registration required? How do I purchase or reserve tickets?

To help manage attendance capacities, guests will need to purchase or reserve tickets in advance of their visit online here.  Guests will be limited to 7 tickets per order. Members must reserve tickets in advance, at no additional cost. All guests and members will be asked to select a preferred date and time to attend. Entry to the Zoo will be valid for that date and time period only. All guests will need a ticket in order to enter the Zoo aside from children 2 and under.

Can I make a reservation in person?

Ticket sales are available online only. Members must reserve a ticket online, at no additional cost.

What do I do when I arrive at the Zoo?

When you arrive at the Zoo at your specified date and time, please go to our ticket windows so we can scan your electronic ticket on your smartphone or from a printed ticket. Maps with the Wild Walk route will be available via a QR code scan just inside the main gates.

What can I expect to see when I arrive at the Zoo?

Our outdoor Wild Walk will take you on a one-way 1.25 mile long route through beloved exhibits like the Islands, Americas, Glacier Run and Gorilla Forest with places to rest. Sloths Sunni and Sebastian are slowly making their way from their temporary housing to their new exhibit space and will be waiting for you when you arrive. And of course, no trip through the Zoo is complete without a visit to see how Fitz, our African elephant calf, is growing up. See the route.

With timed tickets, how long can I stay at the Zoo?

There is no time limit for your visit to the Zoo. Enjoy the Zoo at a leisurely place and leave when you have completed your trip for the day.

Why does the route go one way?

To help with social distancing, we have a one-direction Wild Walk route. Your visit will start through the Islands exhibit and conclude in Africa. There are two exit locations, at the maned wolf and Glacier Run exhibits, in case you need to cut your visit to the Zoo short for any reason.  All guests will need to follow the one-way route and exit the Zoo after concluding your visit to the Africa exhibit area. See the route.

Do I need to wear a mask?

Masks are not mandatory when visiting the Zoo. Please follow CDC mask guidelines in accordance with your personal health and vaccination status. 

Are attractions like the ropes course, carousel, tram and playgrounds open?

Following the recommendations of public health authorities, the Zoo continues to keep some of our attractions closed including the ropes course, Billabong Playabout, and the tram. The carousel is open and being sanitized after every ride to keep our guests safe.

Are indoor exhibit areas open?

Following the recommendations of public health authorities, the Zoo has temporarily closed several of our indoor exhibit spaces closed including the MetaZoo, indoor Islands Pavilion and other areas where social distancing may prove difficult. We are happy to announce that the indoor Gorilla Forest sanctuary, HerpAquarium and the Glacier Run indoor viewing areas are now open.

Are concessions stands open?

The African Outpost has finally reopened! The Outpost is open daily from 10:30 a.m. – 5:30 p.m. The SSA team here at the Zoo has worked closely with Zoo staff as well as the Health Department to ensure guest and employee safety during COVID-19. Inside the Outpost, we have reduced the number of guests allowed inside at any time. Our full menu is once again available. Tables and chairs have been spaced out to allow social distancing while enjoying your meal. All tables, chairs, handles and other commonly touched items are disinfected often as well as when guests finish eating. Outpost on the Edge is also open with socially distanced seating and each table maintains a great view of the Colobus Crossing exhibit to enjoy while you eat!

African Outpost is also now offering mobile ordering! You can order ahead at LouZooEats.com and pick up your order in the restaurant.

Select outdoor concession stands will be available during your visit to the Zoo. Menus may be reduced or modified at certain locations. Guests are welcome to bring their own food and drinks. Socially distanced outdoor dining areas will be available. The Zoo continues to honor its refillable cup program and precautions are being made to prevent cross-contamination.

Are the water fountains open?

The water bottle refill portion of the stations will be open and accessible as temperatures allow. We encourage you to bring a water bottle to refill and stay hydrated during your visit to the Zoo.

Are stroller and wheelchair rentals still available?

Yes, these can be rented just inside the Zoo on the plaza. Each item rented is cleaned and disinfected prior to use and upon return. Electric wheelchairs can be rented HERE.

Will the gift shops be open?

Our main gift shop on the Zoo’s plaza will be available at a limited capacity for your merchandise needs, including masks and other great Zoo branded items.

Are you accepting volunteers?

At this time, volunteer services have been suspended to help reduce the potential transmission of COVID-19.

Is advanced registration required? How do I purchase or reserve tickets?

For the health of our staff and our guests, all visitors will need to purchase or reserve timed and dated tickets in advance of their visit online at louisvillezoo.org/tickets. Zoo members will also need to reserve timed and dated tickets, at no additional cost. This will help us to manage attendance capacity. All guests will be asked to select a preferred date and time to attend.  Zoo entry will be valid for that date and time period only, however, guests may enjoy the Zoo at their leisure. All guests, including members, will need a ticket in order to enter the Zoo aside from children 2 and under.

What should I do if I picked the wrong date or time?

To best assist you, please contact the Zoo with your Booking ID, Receipt Number, and the day/time you wanted to attend and we’ll work to get this issue resolved.  While we will work to get your preferred date or time, please note that it is not guaranteed that changes can be accommodated due to capacity limitations in place.

What should I do if I picked the wrong quantity?

To best assist you, please contact the Zoo with your Booking ID, Receipt Number, the last 4 digits of the credit card used for the transaction or your Member ID number as well as the total number of tickets you need for your visit and we’ll work to get this issue resolved.  While we will work to get your quantity adjusted, please note, it is not guaranteed that changes can be accommodated due to capacity limitations in place.

Do I need to reserve tickets for my child that is aged 2 years or less?

You do not need to reserve a ticket for children 2 years and under.

Can I use my AZA Reciprocal Zoo discount from another accredited Zoo?

At this time, we are not offering AZA discount tickets due to COVID-19 protocols. We hope to reinstate this program in the near future.

What is the status of the sloth meet and greet opportunity?

The sloth exhibit is open! However, all behind-the-scenes experiences and tours are suspended due to the COVID-19 crisis.

Make sure that you sign up to be the first to hear about the Sloth Experience at LouisvilleZoo.org/sloth.

Are attractions like the ropes course, carousel, tram and playgrounds open?

Following the recommendations of public health authorities, the Zoo is temporarily suspending some attractions including the ropes course,  the Bilabong Playabout, tram and statue areas. The carousel is now open, and is being sanitized regularly to protect the safety of our guests.

Will the Splash Park be open?

Following the recommendations of the public health authorities, the Splash Park is not open at this time. We continue to work with public health authorities on guidance for the Splash Park and will provide additional information as it is available.

Will animal demonstrations, talks and feedings occur?

Following the recommendations of public health authorities on social distancing, the Zoo will be temporarily suspending attractions that encourage large groups to gather closely. This includes our animal demonstrations, talks and feedings. Look for signs with a QR code so you can watch a virtual demonstration at any time! Demonstrations are available at youtube.com/louisvillezoo.

Are the camel and pony rides open?

Following the recommendations of public health authorities, the Zoo will be suspending attractions temporarily to ensure the health of staff, animals and guests. This includes our camel and pony rides. We appreciate your patience and understanding as we work to keep our animals, staff and valued guests safe.

Do I need to wear a mask?

Masks are not mandatory when visiting the Zoo. Please follow CDC mask guidelines in accordance with your personal health and vaccination status. 

What precautions are being taken to prevent the spread of Covid-19?

We’re coordinating with the Louisville Metro Department of Public Health and Wellness to ensure we’re following all the latest health safety guidelines. This means things will look a bit different when you visit.

  • You will see signage, animal markers on the ground and guest services personnel stationed throughout the Zoo to encourage social distancing.
  • We’ll be disinfecting high-touch areas frequently.
  • Some areas will be unavailable including some indoor areas, attractions and playgrounds.
  • All bathrooms will be open with step and pull or touchless access.

How is the Zoo encouraging social distancing?

The Zoo will be operating at a reduced capacity with timed and dated tickets.  You may also hear audio reminders as well.

Are any of the animals sick?

We are happy to report our animals are healthy and well.

2021 Season presented by

PriceWeber Logo