THE ZOO IS OPEN / ALL GUESTS, INCLUDING MEMBERS, MUST RESERVE TICKETS ONLINE IN ADVANCE TO ENTER.

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REOPENING NEED TO KNOW

WELCOME BACK

We are excited to welcome guests back into the Zoo. We missed seeing you!

The Zoo is OPEN. All guests, including members, must reserve tickets online in advance to enter.

Click to reserve tickets.

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Troubleshooting Tips:

  • If you have an error and are unsure of what to do, please take a screen capture of your issue and contact us. We will do our best to help you.
  • If you have a dual membership and are unsure of your member ID number, please contact us for assistance.

Our outdoor Wild Walk will take you on a one-way 1.25 mile long route through beloved exhibits like the Islands, Americas, Glacier Run, Gorilla Forest, the Elephant Encounter, and NEW sloth exhibit. See the route.

During the initial opening phase of the Zoo, we will be operating at a reduced capacity. We ask for your patience as we work to maintain the safety of staff, the animals and you – our members, guests and friends.

Is advanced registration required? How do I purchase or reserve tickets?

For the health of our staff and our guests, all guests, including members, will need to purchase or reserve tickets in advance of their visit here. All guests and members will be asked to select a preferred date and time to attend. Zoo entry will be valid for the date and time period on the ticket only. All guests, including members, need a ticket except for children 2 and under. Members are currently limited to 7 tickets per order. This will help us to reduce contact as well as manage attendance capacity.

Can I make a reservation in person?

Reservations and ticket sales must be made online here. Members must reserve a ticket for the date and time they wish to attend (no additional cost).

I am a member and I keep getting errors when I try to reserve tickets.

Please submit your request here for further assistance.

I am unhappy I need to make an online reservation

We appreciate your patience and understanding during this initial reopening phase of the Zoo. Our initial capacity was set in our reopening plan with the Louisville Metro Health Department. Reservations help us ensure we maintain a safe attendance capacity. Thank you for helping us safeguard the health of our staff, animals, and our valued guests during the COVID-19 pandemic.

What do I do when I arrive at the Zoo?

When you arrive at the Zoo at your specified date and time, please go to our ticket windows so we can scan your electronic ticket on your smart phone or from a printed ticket. Maps with the Wild Walk route will be available via a QR code scan just inside the main gates. See the route.

Do I need to bring my member ID and photo ID?

Please have your member ID and photo ID with you when you arrive at the gate. We will be checking IDs. You may also present your temporary ID or membership app.

Do I need to wear a mask?

Following the Governor’s executive order, as an outdoor facility with restricted capacity we continue to highly recommend and encourage guests over the age of 5 wear masks, they are not required to visit the Zoo. We have staff on grounds to ensure social distancing and we encourage guests to let these team members know if they see any issues. We take this matter very seriously. Thank you again to all our Zoo fans for your support and understanding we continue to navigate this pandemic while working to safeguard the health of the animals, our staff, and our community.

Can I use my AZA Reciprocal Zoo discount from another accredited Zoo?

At this time, we are not offering AZA discount tickets due to COVID-19 protocols. We hope to reinstate this program in the near future.

SAFETY PRECAUTIONS

We’re coordinating with the Louisville Metro Department of Public Health and Wellness to ensure we’re following all the latest health safety guidelines. This means things will look a bit different when you visit.

  • You will see signage, animal markers on the ground and guest services personnel stationed throughout the Zoo to encourage social distancing, as well as hear recorded reminders.
  • We’ll be disinfecting high touch areas frequently.
  • All staff will be wearing masks and we encourage our guests age 5 and over to wear masks as well.
  • Some areas will be unavailable during this initial reopening phase including indoor areas, attractions and playgrounds.
  • All bathrooms will be open with step and pull or touchless access.

MEMBERS INFO

The Zoo extended all memberships that were active during the closure 87 days.

To help protect our animals, staff and guests, the Zoo’s daily attendance is limited. Members, utilizing a valid member number, will be able to select a date and time online that they would like to visit and reserve their spot at no cost. This helps us ensure we maintain a safe attendance capacity.

Members are encouraged to limit visits to once per week at this time to allow us to accommodate as many families as possible. We know this is a big change and we appreciate your support as we work to keep our animal ambassadors as safe and healthy as possible.

Why do members have to select tickets online?

Thank you for being a loyal member, we appreciate your support. To help protect our animals, staff and guests, the Zoo has a limited daily attendance.  Members, utilizing a valid member number, will be able to select a date and time online that they would like to visit and reserve their spot at no cost. This helps us ensure we maintain a safe attendance capacity. We know this is a big change and we appreciate your support as we work to keep our animal ambassadors as safe and healthy as possible.

What should I do if the day I want is unavailable?

Thank you for being a loyal member, we appreciate your support. We’re so sorry the day you were hoping to visit is unavailable. To help safeguard the health of our animals, staff and our valued guests, the Zoo will be limiting daily attendance. This helps us ensure we maintain a safe attendance capacity. We know this is a big change and we appreciate your support as we work to keep our animal ambassadors as safe and healthy as possible.

Why are you asking members to limit visits to once per week?

In order to accommodate the most guests and manage our guest capacity, the Zoo requests that members limit their visits to once per week during this initial phase.

Can I renew / start a Zoo membership at the Zoo?

We ask that those interested in renewing or joining the Zoo’s membership program to do so online here or by calling our membership office at 502-459-2287. You will still need to reserve a dated and timed ticket (no additional cost) after renewing/ joining the Zoo’s membership program.

Can I pick up my membership card at the Zoo if I join/ renew online?

To minimize contact between guests and Zoo staff, we will not be printing membership cards at this time.  New Zoo members can print a temporary card online at the time of their purchase and existing Zoo members will be able to use their existing cards at this time. We encourage you to also download our membership app (louisvillezoo.org/member-benefits/new-virtual-membership-card-app/) and maintain your membership card virtually. Your membership number, which can be found on the temporary card, existing card, or in the membership app, will be needed to reserve your ticket online. Please have your temporary card, existing card, or the virtual membership card on your app available when checking in for your reserved time.

My membership was active during the closure. How can I find out / know what my new membership expiration date is?

Your membership will have been extended by 87 days (the number of days we closed)! Simply add that number of days to the membership expiration date listed on your card.

I had attractions included in my pass, what is the Zoo doing to accommodate people at my membership level?

We will continue to work with public health authorities on monitoring the situation and will follow their recommendations. While the carousel and other attractions are closed at this time, we anticipate that the carousel will be reopening during phase 2 of our reopening plan and look forward to welcoming your back for a ride then. Other attractions, such as giraffe or lorikeet encounters, will be closed for now to allow for adequate social distancing and protect the health of our animal ambassadors.

Will you have special days or hours for members like members-only mornings?

At this time, we are only offering reservations for members online during our normal operating hours to allow for controlled capacity and our increased cleaning procedures.  We hope to welcome members back during special member only times in the future.

I have a Member Experience level membership /Curator level or higher membership. What is the status on carousel rides and member experience nights?

Thank you for supporting your Zoo through a Family Plus Experience membership! We are currently working on new dates and plans for our member experience nights and will be communicating that information to you soon. While the carousel is closed at this time, we anticipate that it will be reopening during phase 2 of our reopening plan and look forward to welcoming your back for a ride.

What if I reserved tickets online but didn’t get an email?

Please, make sure your email is up to date on your member profile here and reach out to the Zoo for assistance here.

EVENT AND PROGRAM NOTICES

Throo the Zoo Header

Wild Lights has been extended! Now Thursdays – Sundays, through August 28, 2020! Enter 7:30 – 9:30 PM. Tickets are available online only. Capacities are limited.
Reserve your tickets here.

If you purchased tickets for Wild Lights during before it was postponed, you may use those tickets any event night by showing them at the ticket windows. Your parking fee will be collected at that time.

The Norton Healthcare Get Healthy Walking Club has resumed. Walking club hours are 8 – 9:15 a.m. before the Zoo opens. This program is also operating on a reduced capacity and first-come basis. It is closed to new members at this time due to restricted capacities.

The Friends of the Louisville Zoo, together with Zoo leadership, has decided it is in the best interest of the community and entire region to cancel Zoofari! One Wild Night scheduled for June 13, 2020. While there have been no known cases of exposure to COVID-19 at the Zoo, protecting the health of our visitors, volunteers, staff and the animals is our top priority. For those who have purchased tickets for Zoofari! 2020, a member of the Friends of the Louisville Zoo will be contacting them directly. For more information, please read the media release.

Party for the Planet: A Month-Long Celebration of the Earth powered by the LG&E and KU Foundation, was previously scheduled for April but will now occur during the entire month of July. Additional support by Westrock Recycling.

Click here for more information.

The wildest 5K in town, Throo the Zoo 5k Run/ Walk presented by Norton Audubon Hospital, was originally scheduled for May 9 but will now occur on November 21, 2020.

Thank you for your interest in our tree giveaways. Unfortunately, the tree giveaways scheduled for the spring have been cancelled. Please continue to check our website at louisvillezoo.org/events for any future giveaways.

For the safety of our staff and guests and to ensure healthy social distancing, Movie Nights have been canceled.

The Friends of the Louisville Zoo, together with Zoo leadership, has decided to cancel Brew at the Zoo and Wine, Too! scheduled for August 29, 2020. The Friends regret that their 4,000+ event guests will not gather this year to raise funds to support a great community resource, however, they are looking forward to 2021! They thank all of their past event attendees, volunteers, vendors and sponsors for their loyal support of Brew at the Zoo & Wine, Too! over the years and look forward to seeing everyone back next year. If you have questions about Brew at the Zoo and Wine, Too!, please contact Friends of the Louisville Zoo at friendsofthelouisvillezoo@gmail.com.

With summer fast approaching, we wanted to inform you that we made the difficult decision to cancel our Spring and Summer camp programs.

Here are three ways we can process your pre-paid camp registration:

  1. Defer your registration to 2021. In addition to being guaranteed a spot in our 2021 camps, you’ll also lock in your registration at this year’s price. We hope this would also serve as an encouraging reminder that we will get through this and that better times are ahead.
  2. Convert your registration to a donation. Even though the Zoo is closed to the public, we are still working every day to feed and care for the animals. Whether you choose to convert all or a portion of your registration, your support during these challenging  times will help us continue to provide the highest level of care. Donations are tax deductible.
  3. Request a refund. Simply visit our website at the address below and complete the refund form. Due to staff limitations, please allow 2-3 weeks for us to process your request.

Click here to Get Started

GENERAL

Is advanced registration required? How do I purchase or reserve tickets?

For the health of our staff and our guests, all guests, including members, will need to purchase or reserve tickets in advance of their visit online at louisvillezoo.org/tickets.  Guests will be limited to 7 tickets per order. This will help us to reduce contact as well as manage attendance capacity. All guests and members will be asked to select a preferred date and time to attend. Entry to the Zoo will be valid for that date and time period only. All guests, including members, will need a ticket in order to enter the Zoo aside from children 2 and under.

Can I make a reservation in person?

Reservations and ticket sales are available online only. Members must reserve a ticket online for the date and time they wish to attend (no additional cost).

What do I do when I arrive at the Zoo?

When you arrive at the Zoo at your specified date and time, please go to our ticket windows so we can scan your electronic ticket on your smart phone or from a printed ticket. Maps with the Wild Walk route will be available via a QR code scan just inside the main gates.

What can I expect to see when I arrive at the Zoo?

Our outdoor Wild Walk will take you on a one-way 1.25 mile long route through beloved exhibits like the Islands, Americas, Glacier Run and Gorilla Forest with places to rest. Sloths Sunni and Sebastian are slowly making their way from their temporary housing to their new exhibit space and will be waiting for you when you arrive. And of course, no trip through the Zoo is complete without a visit to see how Fitz, our African elephant calf, is growing up. See the route.

With timed tickets, how long can I stay at the Zoo?

There is no time limit for your visit to the Zoo. Enjoy the Zoo at a leisurely place and leave when you have completed your trip for the day.

Why does the route go one way?

To help with social distancing, we have a one-direction Wild Walk route. Your visit will start through the Islands exhibit and conclude in Africa. There are two exit locations, at the maned wolf and Glacier Run exhibits, in case you need to cut your visit to the Zoo short for any reason.  All guests will need to follow the one-way route and exit the Zoo after concluding your visit in the Africa exhibit area. See the route.

Do I need to wear a mask?

Following the Governor’s executive order, as an outdoor facility with restricted capacity, we continue to highly recommend and encourage guests over the age of 5 wear masks, they are not required to visit the Zoo. We have staff on grounds to ensure social distancing and we encourage guests to let these team members know if they see any issues. We take this matter very seriously. Thank you again to all our Zoo fans for your support and understanding we continue to navigate this pandemic while working to safeguard the health of the animals, our staff, and our community.

Are attractions like the ropes course, carousel, tram and playgrounds open?

Following the recommendations of public health authorities, the Zoo is continuing to keep several of our attractions closed during the initial reopening phase including the ropes course, carousel, playground, tram and statue areas. We appreciate your patience and understanding as we work to keep our animals, staff and valued guests safe.

Are indoor exhibit areas open?

Following the recommendations of public health authorities, the Zoo is continuing to keep several of our indoor exhibit spaces closed during the initial reopening phase including the MetaZoo, HerpAquarium, indoor Islands Pavilion, indoor Gorilla Forest sanctuary and other areas where social distancing may prove difficult. We appreciate your patience and understanding as we work to keep our animals, staff and valued guests safe.

Are concessions stands open?

Select outdoor concession stands will be available during your visit to the Zoo. Menus may be reduced or modified at certain locations. Guests are welcome to bring their own food and drinks. Socially distanced outdoor dining areas will be available. The Zoo continues to honor it’s refillable cup program and precautions are being made to prevent cross contamination.

Are the water fountains open?

Water bottle refill portion of the stations will be open and accessible. We encourage you to bring a water bottle to refill and stay hydrated during your visit to the Zoo.

Are stroller and wheelchair rentals still available?

Yes, these can be rented just inside the Zoo on the plaza. Each item rented is cleaned and disinfected prior to use and upon return.

Will the gift shops be open?

The outdoor marketplace area just outside of our main gift shop on the Zoo’s plaza will be available for your merchandise needs, including masks and other great Zoo branded items.

Are you accepting volunteers?

At this time, all volunteer services have been suspended to help reduce the potential transmission of COVID-19.

Is advanced registration required? How do I purchase or reserve tickets?

For the health of our staff and our guests, all visitors, including members, will need to purchase or reserve timed and dated tickets in advance of their visit online at louisvillezoo.org/tickets.  Guests will be limited to 7 tickets per order. This will help us to reduce contact as well as manage attendance capacity. All guests and members will be asked to select a preferred date and time to attend.  Zoo entry will be valid for that date and time period only, however guests may enjoy the Zoo at their leisure. All guests, including members, will need a ticket in order to enter the Zoo aside from children 2 and under.

What should I do if I picked the wrong date or time?

To best assist you, please contact the Zoo with your Booking ID, Receipt Number, and the day/time you wanted to attend and we’ll work to get this issue resolved.  While we will work to get your preferred date or time, please note that it is not guaranteed that changes can be accommodated due to capacity limitations in place.

What should I do if I picked the wrong quantity?

To best assist you, please contact the Zoo with your Booking ID, Receipt Number, the last 4 digits of the credit card used for the transaction or your Member ID number as well as the total number of tickets you need for your visit and we’ll work to get this issue resolved.  While we will work to get your quantity adjusted, please not that it is not guaranteed that changes can be accommodated due to capacity limitations in place.

Do I need to reserve tickets for my child that is aged 2 years or less?

You do not need to reserve a ticket for children 2 years and under.

Can I use my AZA Reciprocal Zoo discount from another accredited Zoo?

At this time, we are not offering AZA discount tickets due to COVID-19 protocols. We hope to reinstate this program in the near future.

What is the latest information on the Wild Lights: Asian Lantern Festival?

Wild Lights is temporarily closed. We hope to have an announcement regarding reopening the lantern festival in the coming days. Please continue to visit our website wildlightslouisville.com for updates regarding the festival. We look forward to welcoming you back to enjoy your Zoo aglow very soon.

When can I buy tickets for Wild Lights: Asian Lantern Festival?

Tickets will be available when all the dates are announced so that guests are able to select the time and date that best works for them.

Are the Tree Giveaways still planned?

Thank you for your interest in our tree giveaways.  Unfortunately, the tree giveaways scheduled for the spring have been cancelled.  Please continue to check our website at louisvillezoo.org/events for any future giveaways this fall and beyond.

What is the status on Movie Nights?

For the safety of our staff and guests and to ensure healthy social distancing, Movie Nights have been canceled.

Is Brew at the Zoo still happening? When will tickets go on sale?

The Friends of the Louisville Zoo, together with Zoo leadership, has decided to cancel Brew at the Zoo and Wine, Too! scheduled for August 29, 2020. The Friends regret that their 4,000+ event guests will not gather this year to raise funds to support a great community resource, however, they are looking forward to 2021! They thank all of their past event attendees, volunteers, vendors and sponsors for their loyal support of Brew at the Zoo & Wine, Too! over the years and look forward to seeing everyone back next year. If you have questions about Brew at the Zoo and Wine, Too!, please contact Friends of the Louisville Zoo at friendsofthelouisvillezoo@gmail.com.

What is the status of the sloth meet and greet opportunity?

The sloth exhibit is open! However, all behind-the-scenes experiences and tours will be delayed due to the COVID-19 crisis.

Make sure that you sign up to be the first to hear about the Sloth Experience at LouisvilleZoo.org/sloth.

Are attractions like the ropes course, carousel, tram and playgrounds open?

Following the recommendations of public health authorities, the Zoo is continuing to keep several of our attractions closed during the initial reopening phase including the ropes course, carousel, playground, tram and statue areas. We appreciate your patience and understanding as we work to keep our animals, staff and valued guests safe.

Is the Butterflies n’ Blooms exhibit open?

Butterflies n’ Blooms is open!  Guests are invited to view the beautiful butterflies and flowers in this exhibit.  Guests will enter the exhibit space one family group at a time and will be directed by staff at the exhibit on entering and exiting the exhibit.

Will the Splash Park be open?

Following the recommendations of the public health authorities, the Splash Park is not open at this time. We continue to work with public health authorities on guidance for the Splash Park and will provide additional information as it is available.

Will animal demonstrations, talks and feedings occur?

Following the recommendations of public health authorities on social distancing, the Zoo will be canceling some attractions that encourage large groups gathering closely during our initial reopening phase. This includes our animal demonstrations, talks and feedings. Look for signs with a QR code so you can watch a virtual demonstration at any time! Demonstrations are available at youtube.com/louisvillezoo. We appreciate your patience and understanding as we work to keep our animals, staff and valued guests safe.

Are the camel and pony rides open?

Following the recommendations of public health authorities, the Zoo will be canceling some attractions during our initial reopening phase to ensure the health of staff, animals and guests. This includes our camel and pony rides. We appreciate your patience and understanding as we work to keep our animals, staff and valued guests safe.

When will the Norton Healthcare Get Healthy Walking Club Resume?

The Norton Healthcare Get Healthy Walking Club has resumed operation. Walking club hours are 8 – 9:15 a.m. before the Zoo opens. This program is also operating on a reduced capacity and first-come basis. It is closed to new members at this time due to restricted capacities.

Do I need to wear a mask?

Following the Governor’s executive order, as an outdoor facility with restricted capacity, we continue to highly recommend and encourage guests over the age of 5 wear masks, they are not required to visit the Zoo. We have staff on grounds to ensure social distancing and we encourage guests to let these team members know if they see any issues. We take this matter very seriously. Thank you again to all our Zoo fans for your support and understanding we continue to navigate this pandemic while working to safeguard the health of the animals, our staff, and our community.

What precautions are being taken to prevent the spread of Covid-19?

We’re coordinating with the Louisville Metro Department of Public Health and Wellness to ensure we’re following all the latest health safety guidelines. This means things will look a bit different when you visit.

  • You will see signage, animal markers on the ground and guest services personnel stationed throughout the Zoo to encourage social distancing.
  • We’ll be disinfecting high touch areas frequently.
  • All staff will be wearing masks and we encourage our guests to wear masks as well.
  • Some areas will be unavailable during this initial reopening phase including indoor areas, attractions and playgrounds.
  • All bathrooms will be open with step and pull or touchless access.

How is the Zoo encouraging social distancing?

The Zoo will be operating at a reduced capacity. Members are encouraged to limit visits to once per week at this time to allow us to accommodate as many families as possible. You will also see animal markers on the ground and guest services personnel stationed throughout the Zoo to encourage social distancing. You may also hear audio reminders as well.

Have any of the animals gotten sick?

Zoo keepers continue to wear masks around any vulnerable animal populations. We are happy to report our animals are healthy and well.