We’re in this together!

This is an unprecedented time for all of us. While we are currently closed to the public, our dedicated animal care team and other staff are working to maintain the Zoo’s high level of care for our animals.

We know you miss visiting the Zoo and we miss seeing you! The Zoo’s reopening team is working hard on a phased reopening plan, which we look forward to sharing with you soon.

We ask for your patience as we navigate these unchartered waters together and work to maintain the safety of staff, the animals and you – our members, guests and friends. The Zoo has been a treasured community attraction for over 50 years and we will be there for you and your family in the better days ahead. Until we reopen, stay healthy, safe and well and know we look forward to seeing you soon.

MEMBERSHIPS EXTENDED

We deeply apologize for the inconvenience and appreciate your patience and support; we are focused on the health of our animals and staff and are doing our utmost to prevent the spread of COVID-19.

The Zoo will be extending all memberships that were active during the closure the number of days we are closed.

Please consider renewing your membership to support the Zoo at this difficult time. You won’t lose any time on your membership if you renew while we are closed.

SUPPORT THE ZOO FUND

As a non-profit organization, your Zoo relies on memberships, ticket sales, donations, education programs and events to operate. These gifts comprise over 70% of our annual budget and being closed will have a significant impact on us. During these challenging times, if you have the means to help us, consider supporting your Zoo using the options below.  By joining together we will get through this. We look forward to welcoming you back to the Zoo soon.

OTHER WAYS TO SUPPORT

Looking for an easy way to help?  The Louisville Zoo is registered on Amazon and Otto Environmental with some small (and not so small) options that our Louisville Zoo staff have requested.

See the Full Wish List!

As we all continue to follow the guidelines for social distancing, many of us are teleconferencing to stay connected to one another. Now you can connect to the Louisville Zoo by inviting our ZOOMbassadors to your next business meeting or family gathering!

Learn More

Renew your membership

COVID RESPONSE & ANIMAL CARE

Since closing on March 17, essential team members have been working 24 hours a day providing for the needs of our animals and your Zoo. On-site staff have been divided into two teams that work consecutive shifts. Many Zoo staffers are working remotely from home to contribute during this challenging period.

Everyone is practicing safe social distancing and doing a great job adjusting to these altered work plans. Through these measures, our staff both on-site and working remotely is staying healthy and the animals are doing well.

We remain in constant touch with our state, national and international veterinary networks for the latest updates on animal care. Keepers that work with fruit bats, primates and black-footed ferrets have been wearing masks. Keepers who work with big cats are taking further precautions including wearing masks when working near the cats or handling their food and enrichment.

We currently have the supplies of essential food and medical equipment needed for the care of our animals and are proactively monitoring our supply chain to assure these essentials remain.

Zoo leadership has developed a phased reopening plan and will follow guidance from federal, state, and local authorities to determine when the park can safely reopen.  As the situation evolves, the Zoo will continue to provide updates on this web page and on social media.

RESCHEDULING NOTICES

Throo the Zoo Header

At this time, the outdoor event Wild Lights: Asian Lantern Festival is temporarily closed. We hope to re-open soon and give guests plenty of time to experience our festival.  If you purchased tickets for Wild Lights during the time we are closed, your tickets will be usable any other night of the event. We are currently in early negotiations to extend the festival past its original close date of April 25.  If you cannot reschedule, click here to submit your refund request.  Please allow five business days for processing.

The Friends of the Louisville Zoo, together with Zoo leadership, has decided it is in the best interest of the community and entire region to cancel Zoofari! One Wild Night scheduled for June 13, 2020. While there have been no known cases of exposure to COVID-19 at the Zoo, protecting the health of our visitors, volunteers, staff and the animals is our top priority. For those who have purchased tickets for Zoofari! 2020, a member of the Friends of the Louisville Zoo will be contacting them directly. For more information, please read the media release.

Party for the Planet: A Month-Long Celebration of the Earth powered by the LG&E and KU Foundation, was previously scheduled for April but will now occur during the entire month of July. Additional support by Westrock Recycling.

The month of July will feature special activities including zoo keeper presentations, winners from a regional art contest for students, discounted admission days and conservation-minded events every weekend. The Earth Day Festival on July 26 will feature eco-partners and $8.25 admission along with the Trashformation Recycled Art Contest winner ceremony. Fun Day Mondays with $5.25 admission will resume July 6, 13, 20 and 27.

The wildest 5K in town, Throo the Zoo 5k Run/ Walk presented by Norton Audubon Hospital, was originally scheduled for May 9 but will now occur on November 21, 2020. For those who have already registered, the Zoo is offering alternative options in addition to participating on the November 21 reschedule date.

  • Join us on the rescheduled date. No additional actions are needed for this option.
  • Virtual race: Complete the Throo the Zoo 5k this fall with a virtual race and receive a medal. Participants who select this option will be able to complete the race at a location of their choosing between now and race day November 21. A race bib and commemorative medal will be sent to participants within 30 days after the race date. For participants who had registered for the onsite 5k, but transition to this option, a commemorative shirt will be sent to them as well.
  • Donation: The Zoo is a 501(c)(3) non-profit organization and registration can be converted to a donation with a tax write-off to follow. Each year, Throo the Zoo raises critical funds that allow the Louisville Zoo to continue its mission to “better the bond between people and our planet.”
  • Deferral: Defer your registration to next year’s Throo the Zoo 5k Run/Walk scheduled for May 8, 2021.

With summer fast approaching, we wanted to inform you that we made the difficult decision to cancel our Spring and Summer camp programs.

Here are three ways we can process your pre-paid camp registration:

  1. Defer your registration to 2021. In addition to being guaranteed a spot in our 2021 camps, you’ll also lock in your registration at this year’s price. We hope this would also serve as an encouraging reminder that we will get through this and that better times are ahead.
  2. Convert your registration to a donation. Even though the Zoo is closed to the public, we are still working every day to feed and care for the animals. Whether you choose to convert all or a portion of your registration, your support during these challenging  times will help us continue to provide the highest level of care. Donations are tax deductible.
  3. Request a refund. Simply visit our website at the address below and complete the refund form. Due to staff limitations, please allow 2-3 weeks for us to process your request.

Click here to Get Started

UPCOMING ONLINE EVENTS

Visit us on our social media channels for updates and live events including the below:

Monday at 2 p.m.
Ask the Director : Facebook Live

Tuesday at 2 p.m.
Teaching Tuesday

Wednesday 
Creature Feature – 2 p.m.
Wild Lights Wednesdays – 6 p.m.

Thursday at 11 a.m.
LiftUpLou Thursdays: Facebook Live

Friday at 2 p.m.
Fitz Friday – Endangered Species Day

Saturday at Noon
Something to Do Saturday

Sunday at 6 p.m.
iSpy Sunday

Looking for Zoo activities for your children?
Your Zoo is proud to participate in the  effort to “Lift Up Lou”! See our ever-growing list of fun activities here.

Why did the Zoo close?
The Louisville Zoo temporarily closed following recommendations of Mayor Greg Fischer and the Louisville Metro Department of Public Health and Wellness. While there have been no known cases of exposure to COVID-19 at the Zoo, the decision to close was made to further support efforts to reduce the rapid spread of the virus and to protect the health and well-being of Zoo staff and the community.

When will the Zoo re-open?
Zoo leadership continues to monitor the latest developments of the COVID-19 outbreak and follow guidance from federal, state, and local authorities to determine when the park will reopen.

Will Wild Lights be extended, postponed or cancelled?
Right now, we hope to re-open soon and give guests plenty of time to experience Wild Lights: Asian Lantern Festival. We hope to know more about the expected time frame by the first week of April. If you purchased tickets for Wild Lights during the time we are closed, your tickets will be usable any other night of the event. We are currently in early negotiations to extend the festival past its original close date of April 25.  If you cannot reschedule, click here to submit your refund request.  Please allow five business days for processing.

What do I do if I already purchased Wild Lights tickets during the time it is closed?
Right now, we hope to re-open soon and give guests plenty of time to experience Wild Lights: Asian Lantern Festival. We hope to know more about the expected time frame by the first week of April. If you purchased tickets for Wild Lights during the time we are closed, your tickets will be usable any other night of the event. We are currently in early negotiations to extend the festival past its original close date of April 25.  If you cannot reschedule, click here to submit your refund request.  Please allow five business days for processing.

Will I get refunded if Wild Lights is cancelled?
Right now, we hope to re-open soon and give guests plenty of time to experience Wild Lights: Asian Lantern Festival. We hope to know more about the expected time frame by the first week of April. If you purchased tickets for Wild Lights during the time we are closed, your tickets will be usable any other night of the event. We are currently in early negotiations to extend the festival past its original close date of April 25.  If you cannot reschedule, click here to submit your refund request.  Please allow five business days for processing. Should the Zoo close longer than anticipated, refunds or other accommodations will be made available.

What do I do if I bought tickets for days the Zoo is closed?
Please email zootickets@louisvilleky.gov with the first and last name of the ticket purchaser, email address, the amount of your purchase, and the last four digits of your credit card. Your refund will be processed in 5-10 business days.

I have a Zoo membership. What is the Zoo doing to for members who can’t use their membership due to the closure?
We deeply apologize for the inconvenience and appreciate your patience and support; we are focused on the health of our animals and staff and are doing our utmost to prevent the spread of COVID-19. The Zoo will be extending all memberships that were active during the closure the number of days we are closed.

What if I have a gift card that expires while the Zoo is closed?
We apologize for the inconvenience you are experiencing. Unfortunately, our system currently doesn’t have a method for extending the expiration of gift cards. We anticipate to re-open soon and hope to know more about the expected time frame by the first week of April. We suggest utilizing your gift card toward a Zoo membership which will be good for the next 12 months if you need additional time to schedule your visit. For more information about a zoo membership, click here.

What should I do if I booked a spring break camp for my child?
On the recommendation of Mayor Fischer as well as Louisville Metro Department of Public Health & Wellness, Zoo education programs including our spring break camps have been cancelled through April 5, 2020.  To receive a refund, please click here to download our form and return it to the Zoo via post or email the information before March 31.
Refunds will take approximately 2 – 3 weeks to process from the time they are received. Payments by check may take up to 8 weeks for receipt of refund.

Is the Norton Healthcare Get Healthy Walking Club still open?
The Norton Healthcare Get Healthy Walking Club has been temporarily suspended while the Zoo is closed. When the Zoo re-opens, guests will be able to enjoy the return of our Walking Club as well.

Will you offer virtual trips, live streaming and other animal content on social media while the Zoo is closed?
The Zoo will be offering daily updates from the Zoo on our social media pages including fun videos with educators and animals, activities for kids and more! Visit us for a daily adventure with nature and wildlife.

Can animals spread COVID-19?
The CDC states that at this time, there is no evidence that companion animals, including pets, can spread COVID-19 or that they might be a source of infection in the United States. If you want to learn more, click here for information from the CDC.

What is the Zoo doing to take care of the animals while it is closed?
Our animals are healthy and doing well, and we continue to provide them with dedicated, professional care day in and out. We remain in constant touch with our state, national and international veterinary networks to monitor updates. Louisville Zoo is also monitoring advisories from the Association of Zoos and Aquariums. The Louisville Zoo plans ahead for all the animals in our care. We currently have a surplus of essential food and medical supplies for our animals and will prepare contingencies and proactively monitor our supply chain to assure essentials remain on hand.