PURCHASE ADVANCE TICKETS ONLINE FOR THE BEST DEALS. LOUISVILLE ZOO MEMBERS MAY ENTER WITHOUT RESERVATION.

Masks are not mandatory when visiting the Zoo. Please follow CDC mask guidelines in accordance with your personal health and vaccination status.

ENSURE A SAFE AND FUN ZOO VISIT!

Buy tickets online or at the Zoo admission windows. Online tickets /reservations are not required to enter the Zoo.

Click to purchase tickets.

We encourage guests to buy online in advance for the best deals.
Webstore error? Take a screen capture of your issue and contact us. We will do our best to help you.

Louisville Zoo paths are now free flow and guests may take any direction they wish when exploring the Zoo.

Masks are not mandatory when visiting the Zoo. Please follow CDC mask guidelines in accordance with your personal health and vaccination status.

Is advanced purchase required? Can I purchase tickets in person?

Advance purchase is not required, but encouraged for the best prices. Purchase tickets online or at the admission windows. Children 2 and under do not require a ticket to enter the Zoo. Members do not need to reserve tickets.

What do I do when I arrive at the Zoo?

When you arrive at the Zoo, head to the admission windows to purchase a ticket, or if you purchased a ticket and parking in advance, please go to the gate so we can scan your electronic ticket on your smartphone or from a printed ticket.

Do I need to bring my member ID and photo ID?

Please have your member ID and photo ID with you when you arrive at the gate. We will be checking IDs. You may also present your temporary ID or membership app.

Do I need to wear a mask?

Masks are not mandatory when visiting the Zoo. Please follow CDC mask guidelines in accordance with your personal health and vaccination status.

Can I use my AZA Reciprocal Zoo discount from another accredited Zoo?

Yes, reciprocity tickets may only be purchased on the day of and at the Louisville Zoo ticket windows.  Online reciprocal ticket sales are not available.

SAFETY PRECAUTIONS

We’re coordinating with the Louisville Metro Department of Public Health and Wellness to ensure we’re following all the latest health safety guidelines.

  • Masks are not mandatory when visiting the Zoo. Please follow CDC mask guidelines in accordance with your personal health and vaccination status.
  • We’ll be disinfecting high-touch areas frequently.
  • All bathrooms will be open with step and pull or touchless access.
  • There are signs to promote social distancing where appropriate.

MEMBERS INFO

Members no longer have to reserve tickets to attend the Zoo.  Simply bring in your member card or I.D. and show it at the ticket window.

Can I renew / start a Zoo membership at the Zoo?

We ask that those interested in renewing or joining the Zoo’s membership program do so online here or by calling our membership office at 502-459-2287.

Can I pick up my membership card at the Zoo if I join/ renew online?

You may pick up a printed membership card on your next visit to the Zoo at the ticket windows. New Zoo members can also print a temporary card online at the time of their purchase and existing Zoo members will be able to use their existing cards at this time. We encourage you to also download our membership app (louisvillezoo.org/member-benefits/new-virtual-membership-card-app/) and maintain your membership card virtually. Your membership number, which can be found on the temporary card, existing card, or in the membership app, will be needed to enter the Zoo. Please have your temporary card, existing card, or virtual membership card on your app ready to enter the Zoo.

My membership was active during the closure in 2020. How can I find out / know what my new membership expiration date is?

Your membership will have been extended by 87 days (the number of days we closed)! Simply add that number of days to the membership expiration date listed on your card.

I had attractions included in my membership; what is the Zoo doing to accommodate people at my membership level?

We continue to work with public health authorities and will follow their recommendations. We are happy to welcome our visitors back to our carousel, ropes courses, camel rides, Boma Petting Zoo, Wallaroo Walkabout and playgrounds. The Zoo hopes to announce more information about daily animal demonstrations in the next several weeks. We are working on rescheduling member experience events.

I have a Member Experience level membership /Curator level or higher membership. What is the status of carousel rides and member experience nights?

Thank you for supporting your Zoo through a Family Plus Experience membership! We are currently working on new dates and plans for our member experience nights and will be communicating that information to you soon. While the other attractions are closed at this time, we are happy to welcome our visitors back to the carousel, ropes courses, camel rides and playgrounds.

EVENT AND PROGRAM NOTICES

The Louisville Zoo is proud to participate once again in the Cultural Pass program.

The Cultural Pass is valid for one-time general admission at the Louisville Zoo, valid  Mondays, June 7 – August 2. Online reservations are NOT required. For more information and guidelines about the Cultural Pass program, click here.

In-person camps are back! The Zoo is offering limited in-person and at-home camp fun for your little ones. Learn more here. If you chose to defer your 2020 registration, you should have received an email with further instructions. If you deferred in 2020 and have not been contacted by the Zoo about registration this year, please contact us here.

After much care and deliberation, we have decided to postpone the 2021 Throo the Zoo 5K presented by Norton Audubon Hospital until later this fall. This will allow us the best opportunity to accommodate an onsite race and hold the safest 5K experience possible.

Registration for the 2021 Throo the Zoo 5K presented by Norton Audubon Hospital will open in early summer. For those who deferred your registration from 2020, we will be sending information your way in early summer about how to get signed up for the 2021 event using your deferral.

Follow the latest updates here.

The Norton Healthcare Get Healthy Walking Club has returned for 2021. It is temporarily closed to new members. Learn more here.

SNOW LEOPARD UPDATES

On Dec. 11, 2020, the Zoo announced that its snow leopards had tested positive for SARS-CoV-2, the virus that causes COVID-19 in humans.

On January 14, 2021, the Zoo announced our three snow leopards are clear of the virus and are back on exhibit rotation. No other animals are showing symptoms at this time.

Learn more…

GENERAL

How do I purchase a ticket/

Can I purchase tickets in person?

Advance purchase is not required, but we encourage guests to purchase advance tickets online to lock in the best price here. Children 2 and under do not require a ticket to enter the Zoo. Members do not need to reserve tickets.

What do I do when I arrive at the Zoo?

When you arrive at the Zoo, please go to our ticket windows if you need to purchase a ticket or parking. If you have purchased tickets and parking online, head to the gate and we will scan your electronic ticket on your smartphone or from a printed ticket.

How long can I stay at the Zoo?

There is no time limit for your visit to the Zoo. Enjoy the Zoo at a leisurely place and leave when you have completed your trip for the day.

Do I need to wear a mask?

Masks are not mandatory when visiting the Zoo. Please follow CDC mask guidelines in accordance with your personal health and vaccination status. 

Are attractions like the ropes course, carousel, tram and playgrounds open?

We continue to work with public health authorities and will follow their recommendations. We are happy to welcome our visitors back to our carousel, ropes courses, camel rides, Boma Petting Zoo, Wallaroo Walkabout and playgrounds. The Zoo hopes to announce more information about daily animal demonstrations in the next several weeks. We are working on rescheduling member experience events.

Are indoor exhibit areas open?

All indoor areas are now open. As always, exhibits are subject to general maintenance and the needs of the animals.

Are concession stands open?

Concession stands are open. You can find the latest updates here.

The SSA team here at the Zoo has worked closely with Zoo staff as well as the Health Department to ensure guest and employee safety during COVID-19. All tables, chairs, handles and other commonly touched items are disinfected often. Outpost on the Edge, our outdoor seating area, is also open and each table maintains a great view of the Colobus Crossing exhibit to enjoy while you eat!

African Outpost is also now offering mobile ordering! You can order ahead at LouZooEats.com and pick up your order in the restaurant.

Menus may be reduced or modified at certain locations. Guests are welcome to bring their own food and drinks. The Zoo continues to honor its refillable cup program and precautions are being made to prevent cross-contamination.

Are the water fountains open?

The water bottle refill portion of the stations will be open and accessible as temperatures allow. We encourage you to bring a water bottle to refill and stay hydrated during your visit to the Zoo.

Are stroller and wheelchair rentals still available?

Yes, these can be rented just inside the Zoo on the plaza. Each item rented is cleaned and disinfected prior to use and upon return. Electric wheelchairs can be rented HERE.

Will the gift shops be open?

Our main gift shop on the Zoo’s plaza is open for your merchandise needs, including masks and other great Zoo branded items.

Are you accepting volunteers?

At this time, volunteer services have been suspended. For the latest updates and more about volunteer activities, including apply here.

How do I purchase tickets?

Tickets may be purchased online or at the ticket windows. For the best prices, we encourage guests to purchase tickets in advance of their visit online here.  Guests ages 2 and under do not require a ticket to enter the Zoo. Members do not need to reserve a ticket to enter the Zoo.

What should I do if I picked the wrong date?

To best assist you, please contact the Zoo with your Booking ID, Receipt Number, and the day you wanted to attend and we’ll work to get this issue resolved.

What should I do if I picked the wrong quantity?

To best assist you, please contact the Zoo with your Booking ID, Receipt Number, the last 4 digits of the credit card used for the transaction as well as the total number of tickets you need for your visit and we’ll work to get this issue resolved.

Do I need to reserve tickets for my child that is aged 2 years or younger?

You do not need to reserve a ticket for children 2 years and under.

Can I use my AZA Reciprocal Zoo discount from another accredited Zoo?

Reciprocity tickets may only be purchased on the day of and at the Louisville Zoo ticket windows.  Online reciprocal ticket sales discounts are not available.

How do I redeem my military discount?

Active duty military personnel receive free general admission (not valid for ticket packages with rides/ attractions and special ticketed events). Tickets must be purchased at the Zoo windows with a valid ID.

Dependents of active military personnel receive 10% off general admission at the Zoo’s ticket windows. Must be accompanied by active military personnel with a valid ID.

Is the Splash Park Open?

The Glacier Run Splash Park will be open starting Friday, June 18.

What is the status of the sloth meet and greet opportunity?

The sloth exhibit is open! However, all behind-the-scenes experiences and tours are currently suspended. We hope to have more information to share soon.

Are attractions like the ropes course, carousel, tram and playgrounds open?

The carousel, Zoo Tram, ropes courses, camel rides, playgrounds, Boma Petting Zoo and Splash Park are now open.

Will animal demonstrations, talks and feedings occur?

Following the recommendations of public health authorities on social distancing, the Zoo will be temporarily suspending attractions that encourage large groups to gather closely. This includes our animal demonstrations, talks and feedings. Look for signs with a QR code so you can watch a virtual demonstration at any time! Demonstrations are available at youtube.com/louisvillezoo.

Are the camel rides open?

Camel rides are now open at the Zoo. The tram has reopened. The Zoo hopes to announce more information about other attractions, such as the Boma Petting Zoo, Wallaroo Walkabout, and daily animal demonstrations and more in the next several weeks.

Do I need to wear a mask?

Masks are not mandatory when visiting the Zoo. Please follow CDC mask guidelines in accordance with your personal health and vaccination status. 

What precautions are being taken to prevent the spread of Covid-19?

We’re coordinating with the Louisville Metro Department of Public Health and Wellness to ensure we’re following all the latest health safety guidelines.

  • We’ll be disinfecting high-touch areas frequently.
  • All bathrooms will be open with step and pull or touchless access.

Are any of the animals sick?

We are happy to report our animals are healthy and well.

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