PURCHASE ADVANCE TICKETS ONLINE FOR THE BEST DEALS. LOUISVILLE ZOO MEMBERS MAY ENTER WITHOUT RESERVATION.

Masks are not mandatory when visiting the Zoo. Please follow CDC mask guidelines in accordance with your personal health and vaccination status.

ENSURE A SAFE AND FUN ZOO VISIT!

Purchase advance tickets online for the best deals. Louisville Zoo members may enter without a reservation.

Click to purchase tickets.

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If you have an error and are unsure of what to do, please take a screen capture of your issue and contact us. We will do our best to help you.

You can now take any path you want through the Louisville Zoo. Head toward the Islands area or walk directly over to see our renovated lemur exhibit, the choice is yours!

We are operating at a reduced capacity. We ask for your patience as we work to maintain the safety of staff, the animals and you — our members, guests and friends.

Masks are not mandatory when visiting the Zoo. Please follow CDC mask guidelines in accordance with your personal health and vaccination status.

Is advanced purchase required? How do I purchase tickets?

To help us manage capacities, non-members are encouraged to purchase tickets in advance of their visit here.  Zoo entry will be valid for the date and time period on the ticket only. Children 2 and under do not require a ticket to enter the Zoo. Members do not need to reserve tickets.

Can I purchase a ticket in person?

Gate tickets are available while quantities last. We encourage guests to purchase advance tickets online to lock in the best price here. Children 2 and under do not require a ticket to enter the Zoo. Members do not need to reserve tickets.

What do I do when I arrive at the Zoo?

When you arrive at the Zoo at your specified date and time, please go to our ticket windows so we can scan your electronic ticket on your smartphone or from a printed ticket.

Do I need to bring my member ID and photo ID?

Please have your member ID and photo ID with you when you arrive at the gate. We will be checking IDs. You may also present your temporary ID or membership app.

Do I need to wear a mask?

Masks are not mandatory when visiting the Zoo. Please follow CDC mask guidelines in accordance with your personal health and vaccination status.

Can I use my AZA Reciprocal Zoo discount from another accredited Zoo?

Yes, reciprocity tickets may only be purchased on the day of and at the Louisville Zoo ticket windows.  Online reciprocal ticket sales are not available.

SAFETY PRECAUTIONS

We’re coordinating with the Louisville Metro Department of Public Health and Wellness to ensure we’re following all the latest health safety guidelines. This means things will look a bit different when you visit.

  • You will see signage, animal markers on the ground and guest services personnel stationed throughout the Zoo to encourage social distancing, as well as hear recorded reminders.
  • Masks are not mandatory when visiting the Zoo. Please follow CDC mask guidelines in accordance with your personal health and vaccination status.
  • We’ll be disinfecting high-touch areas frequently.
  • All bathrooms will be open with step and pull or touchless access.

MEMBERS INFO

The Zoo extended all memberships that were active during the 2020 closure 87 days.

Members no longer have to reserve tickets to attend the Zoo.  Simply bring in your member card or I.D. and show it at the ticket window.

Can I renew / start a Zoo membership at the Zoo?

We ask that those interested in renewing or joining the Zoo’s membership program do so online here or by calling our membership office at 502-459-2287.

Can I pick up my membership card at the Zoo if I join/ renew online?

You may pick up a printed membership card on your next visit to the Zoo at the ticket windows. New Zoo members can also print a temporary card online at the time of their purchase and existing Zoo members will be able to use their existing cards at this time. We encourage you to also download our membership app (louisvillezoo.org/member-benefits/new-virtual-membership-card-app/) and maintain your membership card virtually. Your membership number, which can be found on the temporary card, existing card, or in the membership app, will be needed to enter the Zoo. Please have your temporary card, existing card, or virtual membership card on your app ready to enter the Zoo.

My membership was active during the closure in 2020. How can I find out / know what my new membership expiration date is?

Your membership will have been extended by 87 days (the number of days we closed)! Simply add that number of days to the membership expiration date listed on your card.

I had attractions included in my membership; what is the Zoo doing to accommodate people at my membership level?

We continue to work with public health authorities and will follow their recommendations. While the other attractions are closed at this time, we are happy to welcome our visitors back to our carousel, ropes courses and playgrounds. Other attractions, such as giraffe or lorikeet encounters and splash park, are temporarily suspended to allow for adequate social distancing and protect the health of our animal ambassadors. We are working on rescheduling member experience events.

I have a Member Experience level membership /Curator level or higher membership. What is the status of carousel rides and member experience nights?

Thank you for supporting your Zoo through a Family Plus Experience membership! We are currently working on new dates and plans for our member experience nights and will be communicating that information to you soon. While the other attractions are closed at this time, we are happy to welcome our visitors back to the carousel, ropes courses and playgrounds.

EVENT AND PROGRAM NOTICES

The Louisville Zoo is proud to participate once again in the Cultural Pass program.

The Cultural Pass is valid for one-time general admission at the Louisville Zoo, valid  Mondays, June 7 – August 2. Online reservations are NOT required for cultural pass participants to enter the Zoo on their chosen day. For more information and guidelines about the Cultural Pass program, click here.

Spring and summer camps are back! For 2021, the Zoo is offering limited in-person and at-home camp fun for your little ones. Learn more here. If you chose to defer your 2020 registration, you should have received an email with further instructions. If you deferred in 2020 and have not been contacted by the Zoo about registration this year, please contact us here.

After much care and deliberation, we have decided to postpone the 2021 Throo the Zoo 5K presented by Norton Audubon Hospital until later this fall. This will allow us the best opportunity to accommodate an onsite race and hold the safest 5K experience possible.

Registration for the 2021 Throo the Zoo 5K presented by Norton Audubon Hospital will open in early summer. For those who deferred your registration from 2020, we will be sending information your way in early summer about how to get signed up for the 2021 event using your deferral.

Follow the latest updates here.

The Norton Healthcare Get Healthy Walking Club has returned for 2021. It is closed to new members at this time due to restricted capacities. Learn more here.

SNOW LEOPARD UPDATES

On Dec. 11, 2020, the Zoo announced that its snow leopards had tested positive for SARS-CoV-2, the virus that causes COVID-19 in humans.

On January 14, 2021, the Zoo announced our three snow leopards are clear of the virus and are back on exhibit rotation. No other animals are showing symptoms at this time.

Learn more…

GENERAL

How do I purchase a ticket/

Can I purchase tickets in person?

Gate tickets are available while quantities last. We encourage guests to purchase advance tickets online to lock in the best price here. Children 2 and under do not require a ticket to enter the Zoo. Members do not need to reserve tickets.

What do I do when I arrive at the Zoo?

When you arrive at the Zoo at your specified date and time, please go to our ticket windows so we can scan your electronic ticket on your smartphone or from a printed ticket.

With timed tickets, how long can I stay at the Zoo?

There is no time limit for your visit to the Zoo. Enjoy the Zoo at a leisurely place and leave when you have completed your trip for the day.

Do I need to wear a mask?

Masks are not mandatory when visiting the Zoo. Please follow CDC mask guidelines in accordance with your personal health and vaccination status. 

Are attractions like the ropes course, carousel, tram and playgrounds open?

The carousel, ropes courses and playgrounds are now open. We hope to open the Splash Park and Tram in the near future.

Are indoor exhibit areas open?

All indoor areas are now open. As always, exhibits are subject to general maintenance and the needs of the animals.

Are concession stands open?

Concession stands are open. You can find the latest updates here.

The SSA team here at the Zoo has worked closely with Zoo staff as well as the Health Department to ensure guest and employee safety during COVID-19. Inside the Outpost, we have reduced the number of guests allowed inside at any time. Tables and chairs have been spaced out to allow social distancing while enjoying your meal. All tables, chairs, handles and other commonly touched items are disinfected often as well as when guests finish eating. Outpost on the Edge is also open with socially distanced seating and each table maintains a great view of the Colobus Crossing exhibit to enjoy while you eat!

African Outpost is also now offering mobile ordering! You can order ahead at LouZooEats.com and pick up your order in the restaurant.

Menus may be reduced or modified at certain locations. Guests are welcome to bring their own food and drinks. Socially distanced outdoor dining areas will be available. The Zoo continues to honor its refillable cup program and precautions are being made to prevent cross-contamination.

Are the water fountains open?

The water bottle refill portion of the stations will be open and accessible as temperatures allow. We encourage you to bring a water bottle to refill and stay hydrated during your visit to the Zoo.

Are stroller and wheelchair rentals still available?

Yes, these can be rented just inside the Zoo on the plaza. Each item rented is cleaned and disinfected prior to use and upon return. Electric wheelchairs can be rented HERE.

Will the gift shops be open?

Our main gift shop on the Zoo’s plaza will be available at a limited capacity for your merchandise needs, including masks and other great Zoo branded items.

Are you accepting volunteers?

At this time, volunteer services have been suspended to help reduce the potential transmission of COVID-19. You can learn more about volunteer activities and apply here.

How do I purchase tickets?

Tickets may be purchased at the ticket windows while quantities last. Non-member capacities are still limited. For the best prices, we encourage guests to purchase tickets in advance of their visit online here.  Guests will be asked to select a preferred date and time to attend.  Zoo entry will be valid for that date and time period only, however, guests may enjoy the Zoo at their leisure. Guests ages 2 and under do not require a ticket to enter the Zoo. Members do not need to reserve a ticket to enter the Zoo.

What should I do if I picked the wrong date or time?

To best assist you, please contact the Zoo with your Booking ID, Receipt Number, and the day/time you wanted to attend and we’ll work to get this issue resolved.  While we will work to get your preferred date or time, please note that it is not guaranteed that changes can be accommodated due to capacity limitations in place.

What should I do if I picked the wrong quantity?

To best assist you, please contact the Zoo with your Booking ID, Receipt Number, the last 4 digits of the credit card used for the transaction as well as the total number of tickets you need for your visit and we’ll work to get this issue resolved.  While we will work to get your quantity adjusted, please note, it is not guaranteed that changes can be accommodated due to capacity limitations in place.

Do I need to reserve tickets for my child that is aged 2 years or younger?

You do not need to reserve a ticket for children 2 years and under.

Can I use my AZA Reciprocal Zoo discount from another accredited Zoo?

Reciprocity tickets may only be purchased on the day of and at the Louisville Zoo ticket windows.  Online reciprocal ticket sales are not available.

How do I redeem my military discount?

Active duty military personnel receive free general admission (not valid for ticket packages with rides/ attractions and special ticketed events). Tickets must be purchased at the Zoo windows with a valid ID.

Dependents of active military personnel receive 10% off general admission at the Zoo’s ticket windows. Must be accompanied by active military personnel with a valid ID.

What is the status of the sloth meet and greet opportunity?

The sloth exhibit is open! However, all behind-the-scenes experiences and tours are suspended due to COVID-19 safeguards.

Make sure that you sign up to be the first to hear about the Sloth Experience at LouisvilleZoo.org/sloth.

Are attractions like the ropes course, carousel, tram and playgrounds open?

The carousel, ropes courses and playgrounds are now open. We hope to open the Splash Park and Tram in the near future.

Will animal demonstrations, talks and feedings occur?

Following the recommendations of public health authorities on social distancing, the Zoo will be temporarily suspending attractions that encourage large groups to gather closely. This includes our animal demonstrations, talks and feedings. Look for signs with a QR code so you can watch a virtual demonstration at any time! Demonstrations are available at youtube.com/louisvillezoo.

Are the camel and pony rides open?

Camel rides are now open at the Zoo.  We hope to open pony rides and giraffe feedings in the near future. We appreciate your patience and understanding as we work to keep our animals, staff and valued guests safe.

Do I need to wear a mask?

Masks are not mandatory when visiting the Zoo. Please follow CDC mask guidelines in accordance with your personal health and vaccination status. 

What precautions are being taken to prevent the spread of Covid-19?

We’re coordinating with the Louisville Metro Department of Public Health and Wellness to ensure we’re following all the latest health safety guidelines. This means things will look a bit different when you visit.

  • You will see signage, animal markers on the ground and guest services personnel stationed throughout the Zoo to encourage social distancing.
  • We’ll be disinfecting high-touch areas frequently.
  • Some areas will be unavailable including some indoor areas, and attractions.
  • All bathrooms will be open with step and pull or touchless access.

How is the Zoo encouraging social distancing?

The Zoo will be operating at a reduced capacity with timed and dated tickets.  You may also hear audio reminders as well.

Are any of the animals sick?

We are happy to report our animals are healthy and well.

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