Non-members must purchase tickets online. Members must reserve tickets on Saturdays & Sundays only.

Masks are required for entry and in high traffic areas.

ENSURE A SAFE AND FUN ZOO VISIT!

Guests must reserve tickets online. Members must reserve tickets for Saturday or Sunday visits only.

Click to reserve tickets.

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Troubleshooting Tips:

  • If you have an error and are unsure of what to do, please take a screen capture of your issue and contact us. We will do our best to help you.
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Our outdoor Wild Walk will take you on a one-way 1.25 mile long route through beloved exhibits like the Islands, Americas, Glacier Run, Gorilla Forest, the Elephant Encounter, and NEW sloth exhibit. See the route.

We are operating at a reduced capacity. We ask for your patience as we work to maintain the safety of staff, the animals and you – our members, guests and friends.

Guests over the age of 5 are required to wear masks to enter, inside of buildings and when they can not social distance in high traffic areas outside. Temporary masks are provided for free.  

Is advanced registration required? How do I purchase or reserve tickets?

To help us manage capacities,  guests will need to purchase or reserve tickets in advance of their visit here. All guests will be asked to select a preferred date and time to attend. Members can visit Monday – Friday without a reservation but must reserve tickets in advance on Saturdays and Sundays. Zoo entry will be valid for the date and time period on the ticket only. All guests, including members, need a ticket except for children 2 and under. Members are currently limited to 7 tickets per order. This will help us to reduce contact as well as manage attendance capacity.

Can I make a reservation in person?

All guests must purchase a ticket online here. Members must reserve a ticket only for the date and time they wish to attend (no additional cost) on Saturdays and Sundays only. Monday – Friday, members may enter without reservation online.

I am a member and I keep getting errors when I try to reserve tickets for the weekend.

Please submit your request here for further assistance.

What do I do when I arrive at the Zoo?

When you arrive at the Zoo at your specified date and time, please go to our ticket windows so we can scan your electronic ticket on your smartphone or from a printed ticket. Maps with the Wild Walk route will be available via a QR code scan just inside the main gates. See the route.

Do I need to bring my member ID and photo ID?

Please have your member ID and photo ID with you when you arrive at the gate. We will be checking IDs. You may also present your temporary ID or membership app.

Do I need to wear a mask?

Guests over the age of 5 are required to wear masks to enter, inside buildings and in high traffic areas.  Temporary masks will be provided for free.  We have staff on grounds to ensure social distancing and we encourage guests to let these team members know if they see any issues.

Can I use my AZA Reciprocal Zoo discount from another accredited Zoo?

At this time, we are not offering AZA discount tickets due to COVID-19 protocols. To safeguard the health of our guests, staff and animals, we are asking that all tickets are purchased in advance online to enter the Zoo. Because reciprocal Zoo memberships can only be verified at the gate, we are temporarily suspending this program. We hope to reinstate this program in the near future.

SAFETY PRECAUTIONS

We’re coordinating with the Louisville Metro Department of Public Health and Wellness to ensure we’re following all the latest health safety guidelines. This means things will look a bit different when you visit.

  • You will see signage, animal markers on the ground and guest services personnel stationed throughout the Zoo to encourage social distancing, as well as hear recorded reminders.
  • Guests over the age of 5 are required to wear masks when they enter, in buildings and in high traffic areas. Temporary masks will be provided for free.
  • We’ll be disinfecting high touch areas frequently.
  • All staff will be wearing masks.
  • Some areas may be unavailable including some indoor areas, attractions and playgrounds.
  • All bathrooms will be open with step and pull or touchless access.

MEMBERS INFO

The Zoo extended all memberships that were active during the closure 87 days.

To help protect our animals, staff and guests, the Zoo’s daily attendance is limited. Members, utilizing a valid member number, will be able to select a date and time online that they would like to visit and reserve a ticket at no cost. This is only required on Saturday and Sunday. During the week, members can come any time during regular hours. This helps us ensure we maintain a safe attendance capacity.

Why do members have to select tickets online for Saturdays and Sundays?

Thank you for being a loyal member, we appreciate your support. To help protect our animals, staff and guests, the Zoo has a limited daily attendance.  Members, utilizing a valid member number, will be able to select a date and time online that they would like to visit and reserve their weekend spot at no cost. This helps us ensure we maintain a safe attendance capacity. We know this is a big change and we appreciate your support as we work to keep our animal ambassadors as safe and healthy as possible.

What should I do if the day I want is unavailable?

Thank you for being a loyal member, we appreciate your support. We’re so sorry the day you were hoping to visit is unavailable. To help safeguard the health of our animals, staff and our valued guests, the Zoo will be limiting daily attendance. This helps us ensure we maintain a safe attendance capacity. We know this is a big change and we appreciate your support as we work to keep our animal ambassadors as safe and healthy as possible.

Can I renew / start a Zoo membership at the Zoo?

We ask that those interested in renewing or joining the Zoo’s membership program to do so online here or by calling our membership office at 502-459-2287. You will still need to reserve a dated and timed ticket (no additional cost) on Saturday and Sunday after renewing/ joining the Zoo’s membership program.

Can I pick up my membership card at the Zoo if I join/ renew online?

To minimize contact between guests and Zoo staff, we will not be printing membership cards at this time.  New Zoo members can print a temporary card online at the time of their purchase and existing Zoo members will be able to use their existing cards at this time. We encourage you to also download our membership app (louisvillezoo.org/member-benefits/new-virtual-membership-card-app/) and maintain your membership card virtually. Your membership number, which can be found on the temporary card, existing card, or in the membership app, will be needed to reserve your ticket online. Please have your temporary card, existing card, or the virtual membership card on your app available when checking in for your reserved time.

My membership was active during the closure. How can I find out / know what my new membership expiration date is?

Your membership will have been extended by 87 days (the number of days we closed)! Simply add that number of days to the membership expiration date listed on your card.

I had attractions included in my membership; what is the Zoo doing to accommodate people at my membership level?

We will continue to work with public health authorities on monitoring the situation and will follow their recommendations. While the other attractions are closed at this time, we are happy to welcome our visitors back to the carousel. The carousel is being sanitized after every ride to keep our guests safe. Other attractions, such as giraffe or lorikeet encounters, will be closed for now to allow for adequate social distancing and protect the health of our animal ambassadors. We are working on rescheduling member experience events.

Will you have special days or hours for members like members-only mornings?

Monday – Friday, members can arrive at any time during regular hours and be admitted to the Zoo without a reservation. During weekends, we are offering online reservations only for members during our normal operating hours to allow for controlled capacity and our increased cleaning procedures.

I have a Member Experience level membership /Curator level or higher membership. What is the status on carousel rides and member experience nights?

Thank you for supporting your Zoo through a Family Plus Experience membership! We are currently working on new dates and plans for our member experience nights and will be communicating that information to you soon. While the other attractions are closed at this time, we are happy to welcome our visitors back to the carousel. The carousel is being sanitized after every ride to keep our guests safe.

What if I reserved tickets online but didn’t get an email?

Please, make sure your email is up to date on your member profile here and reach out to the Zoo for assistance here.

EVENT AND PROGRAM NOTICES

Throo the Zoo Header

The Norton Healthcare Get Healthy Walking Club has closed for the season. It is closed to new members at this time due to restricted capacities, but we hope to reopen for new members in 2021.

The wildest 5K in town, Throo the Zoo 5k Run/ Walk presented by Norton Audubon Hospital, was originally scheduled for May 9 but will now occur virtually on November 21, 2020 as a virtual event only. More info here.

All 2020 Spring and Summer camp programs were cancelled to safeguard our guests and staff against the spread of COVID-19.

Here are three ways we can process your pre-paid camp registration:

  1. Defer your registration to 2021. In addition to being guaranteed a spot in our 2021 camps, you’ll also lock in your registration at this year’s price. We hope this would also serve as an encouraging reminder that we will get through this and that better times are ahead.
  2. Convert your registration to a donation. Even though the Zoo is closed to the public, we are still working every day to feed and care for the animals. Whether you choose to convert all or a portion of your registration, your support during these challenging  times will help us continue to provide the highest level of care. Donations are tax deductible.
  3. Request a refund. Simply visit our website at the address below and complete the refund form. Due to staff limitations, please allow 2-3 weeks for us to process your request.

Click here to Get Started

GENERAL

Is advanced registration required? How do I purchase or reserve tickets?

To help manage attendance capacities, guests will need to purchase or reserve tickets in advance of their visit online here.  Guests will be limited to 7 tickets per order. Members must reserve tickets in advance during weekends only; Monday – Friday, members can visit the Zoo without advanced registration. All guests and members will be asked to select a preferred date and time to attend. Entry to the Zoo will be valid for that date and time period only. All guests will need a ticket in order to enter the Zoo aside from children 2 and under.

Can I make a reservation in person?

Ticket sales are available online only for guests. Members must reserve a ticket online for Saturday and Sunday only. During weekdays, members may arrive at any time during regular Zoo hours.

What do I do when I arrive at the Zoo?

When you arrive at the Zoo at your specified date and time, please go to our ticket windows so we can scan your electronic ticket on your smartphone or from a printed ticket. Maps with the Wild Walk route will be available via a QR code scan just inside the main gates.

What can I expect to see when I arrive at the Zoo?

Our outdoor Wild Walk will take you on a one-way 1.25 mile long route through beloved exhibits like the Islands, Americas, Glacier Run and Gorilla Forest with places to rest. Sloths Sunni and Sebastian are slowly making their way from their temporary housing to their new exhibit space and will be waiting for you when you arrive. And of course, no trip through the Zoo is complete without a visit to see how Fitz, our African elephant calf, is growing up. See the route.

With timed tickets, how long can I stay at the Zoo?

There is no time limit for your visit to the Zoo. Enjoy the Zoo at a leisurely place and leave when you have completed your trip for the day.

Why does the route go one way?

To help with social distancing, we have a one-direction Wild Walk route. Your visit will start through the Islands exhibit and conclude in Africa. There are two exit locations, at the maned wolf and Glacier Run exhibits, in case you need to cut your visit to the Zoo short for any reason.  All guests will need to follow the one-way route and exit the Zoo after concluding your visit in the Africa exhibit area. See the route.

Do I need to wear a mask?

Guests over the age of 5 are required to wear masks upon entry, inside of buildings and in high traffic areas. Temporary masks are provided for free.  We have staff on grounds to ensure social distancing and we encourage guests to let these team members know if they see any issues.

Are attractions like the ropes course, carousel, tram and playgrounds open?

Following the recommendations of public health authorities, the Zoo is continuing to keep several of our attractions closed during the initial reopening phase including the ropes course, playground, tram and statue areas. The carousel is open and being sanitized after every ride to keep our guests safe.

Are indoor exhibit areas open?

Following the recommendations of public health authorities, the Zoo is continuing to keep several of our indoor exhibit spaces closed during the initial reopening phase including the MetaZoo, HerpAquarium, indoor Islands Pavilion and areas where social distancing may prove difficult. We are happy to announce that the indoor Gorilla Forest sanctuary and the Glacier Run indoor viewing areas are now open.

Are concessions stands open?

The African Outpost has finally reopened! The Outpost is open daily from 10:30 a.m. – 3:30 p.m. The SSA team here at the Zoo has worked closely with Zoo staff as well as the Health Department to ensure guest and employee safety during COVID-19. Inside the Outpost, we have reduced the number of guests allowed inside at any time. Staff numbers inside the Outpost have also been reduced by simplifying the menu to a “grab and go” selection during the week, with a larger variety of grilled items being made available over the weekend, including our new vegan Beyond Burger. Masks are required while inside the Outpost unless guests or staff are actively eating or drinking. Tables and chairs have been spaced out to allow social distancing while enjoying your meal. All tables, chairs, handles and other commonly touched items are disinfected often as well as when guests finish eating. Outpost on the Edge is also open with socially distanced seating and each table maintains a great view of the Colobus Crossing exhibit to enjoy while you eat!

Select outdoor concession stands will be available during your visit to the Zoo. Menus may be reduced or modified at certain locations. Guests are welcome to bring their own food and drinks. Socially distanced outdoor dining areas will be available. The Zoo continues to honor its refillable cup program and precautions are being made to prevent cross contamination.

Are the water fountains open?

Water bottle refill portion of the stations will be open and accessible as temperatures allow. We encourage you to bring a water bottle to refill and stay hydrated during your visit to the Zoo.

Are stroller and wheelchair rentals still available?

Yes, these can be rented just inside the Zoo on the plaza. Each item rented is cleaned and disinfected prior to use and upon return. Electric wheelchairs can be rented HERE.

Will the gift shops be open?

Our main gift shop on the Zoo’s plaza will be available at a limited capacity for your merchandise needs, including masks and other great Zoo branded items.

Are you accepting volunteers?

At this time, volunteer services have been suspended to help reduce the potential transmission of COVID-19.

Is advanced registration required? How do I purchase or reserve tickets?

For the health of our staff and our guests, all visitors will need to purchase or reserve timed and dated tickets in advance of their visit online at louisvillezoo.org/tickets. Zoo members  need only reserve tickets for weekend visits in advance; during the week members can visit without advanced registration. Guests will be limited to 7 tickets per order. This will help us to reduce contact as well as manage attendance capacity. All guests will be asked to select a preferred date and time to attend.  Zoo entry will be valid for that date and time period only, however guests may enjoy the Zoo at their leisure. All guests, including members, will need a ticket in order to enter the Zoo aside from children 2 and under.

What should I do if I picked the wrong date or time?

To best assist you, please contact the Zoo with your Booking ID, Receipt Number, and the day/time you wanted to attend and we’ll work to get this issue resolved.  While we will work to get your preferred date or time, please note that it is not guaranteed that changes can be accommodated due to capacity limitations in place.

What should I do if I picked the wrong quantity?

To best assist you, please contact the Zoo with your Booking ID, Receipt Number, the last 4 digits of the credit card used for the transaction or your Member ID number as well as the total number of tickets you need for your visit and we’ll work to get this issue resolved.  While we will work to get your quantity adjusted, please note, it is not guaranteed that changes can be accommodated due to capacity limitations in place.

Do I need to reserve tickets for my child that is aged 2 years or less?

You do not need to reserve a ticket for children 2 years and under.

Can I use my AZA Reciprocal Zoo discount from another accredited Zoo?

At this time, we are not offering AZA discount tickets due to COVID-19 protocols. We hope to reinstate this program in the near future.

What is the status of the sloth meet and greet opportunity?

The sloth exhibit is open! However, all behind-the-scenes experiences and tours are suspended due to the COVID-19 crisis.

Make sure that you sign up to be the first to hear about the Sloth Experience at LouisvilleZoo.org/sloth.

Are attractions like the ropes course, carousel, tram and playgrounds open?

Following the recommendations of public health authorities, the Zoo is continuing to keep several of our attractions closed including the ropes course,  playground, tram and statue areas. The carousel is now open, and is being sanitized regularly to protect the safety of our guests.

Will the Splash Park be open?

Following the recommendations of the public health authorities, the Splash Park is not open at this time. We continue to work with public health authorities on guidance for the Splash Park and will provide additional information as it is available.

Will animal demonstrations, talks and feedings occur?

Following the recommendations of public health authorities on social distancing, the Zoo will be canceling some attractions that encourage large groups gathering closely during our initial reopening phase. This includes our animal demonstrations, talks and feedings. Look for signs with a QR code so you can watch a virtual demonstration at any time! Demonstrations are available at youtube.com/louisvillezoo.

Are the camel and pony rides open?

Following the recommendations of public health authorities, the Zoo will be canceling some attractions during our initial reopening phase to ensure the health of staff, animals and guests. This includes our camel and pony rides. We appreciate your patience and understanding as we work to keep our animals, staff and valued guests safe.

When will the Norton Healthcare Get Healthy Walking Club Resume?

The Norton Healthcare Get Healthy Walking Club is closed for the season and will resume in March 2021. We hope to welcome new members at that time.

Do I need to wear a mask?

Guests over the age of 5 are required to wear masks to enter the Zoo, indoors, in lines and in high traffic areas.  Temporary masks will be provided for free.  We have staff on grounds to ensure social distancing and we encourage guests to let these team members know if they see any issues.

What precautions are being taken to prevent the spread of Covid-19?

We’re coordinating with the Louisville Metro Department of Public Health and Wellness to ensure we’re following all the latest health safety guidelines. This means things will look a bit different when you visit.

  • You will see signage, animal markers on the ground and guest services personnel stationed throughout the Zoo to encourage social distancing.
  • We’ll be disinfecting high touch areas frequently.
  • Guests over the age of 5 are required to wear masks to enter the Zoo, indoors, in lines and in high traffic areas.  Temporary masks will be provided for free.
  • All staff will be wearing masks and we encourage our guests to wear masks as well.
  • Some areas will be unavailable during this initial reopening phase including some indoor areas, attractions and playgrounds.
  • All bathrooms will be open with step and pull or touchless access.

How is the Zoo encouraging social distancing?

The Zoo will be operating at a reduced capacity with timed and dated tickets. You will also see animal markers on the ground and guest services personnel stationed throughout the Zoo to encourage social distancing. You may also hear audio reminders as well.

Have any of the animals gotten sick?

Zoo keepers continue to wear masks around any vulnerable animal populations. We are happy to report our animals are healthy and well.

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