{"id":10822,"date":"2018-07-30T10:29:55","date_gmt":"2018-07-30T14:29:55","guid":{"rendered":"https:\/\/louisvillezoo.org\/?page_id=10822"},"modified":"2023-09-05T08:32:58","modified_gmt":"2023-09-05T12:32:58","slug":"new-guest-services","status":"publish","type":"page","link":"https:\/\/louisvillezoo.org\/plan\/new-guest-services\/","title":{"rendered":"Guest Services"},"content":{"rendered":"<p><strong>Our guest services team is here to help you!<br \/>\n<\/strong><\/p>\n<p><em><strong>If you don&#8217;t want to bring (or forget) these items, you can rent them at the Zoo.\u00a0<\/strong><\/em><\/p>\n<h4>Rentals<\/h4>\n<table class=\"table\">\n<tbody>\n<tr>\n<th><strong>Single Stroller<\/strong><\/th>\n<td><strong>$8 + tax<\/strong><\/td>\n<th><\/th>\n<\/tr>\n<tr class=\"warning\">\n<th>Double Stroller<\/th>\n<td><strong>$10 + tax<\/strong><\/td>\n<th><\/th>\n<\/tr>\n<tr>\n<th><strong>Universal Carrier<\/strong><\/th>\n<td><strong>$10 + tax<\/strong><\/td>\n<th><\/th>\n<\/tr>\n<tr>\n<th>Wagon<\/th>\n<td><strong>$10 + tax<\/strong><\/td>\n<th><\/th>\n<\/tr>\n<tr class=\"warning\">\n<th>Wheelchair<\/th>\n<td><strong>$10 + tax<\/strong><\/td>\n<th><\/th>\n<\/tr>\n<tr>\n<th>Electric Wheelchair (ECV)*<\/th>\n<td><strong>$30 (Day Of)<\/strong><\/td>\n<th><\/th>\n<\/tr>\n<tr class=\"warning\">\n<th>Electric Wheelchair (ECV)**<\/th>\n<td><strong>$35 (Advanced Registration)<\/strong><\/td>\n<th><\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><em>*ECVs are rented to an individual for all-day (including evening event if applicable) use on a first-come, first-served basis after all reservations are accounted for.\u00a0 A valid ID must be present and left with our cashier until the return of our ECV.\u00a0\u00a0<\/em><\/p>\n<p><em>**To guarantee an ECV is available for your visit reservations must be made online at least one day in advance.<\/em><em> (24-hour cancellation notice required for full refund.)<\/em><\/p>\n<p><a class=\"btn btn-primary\" data-accesso-package=\"109\">RESERVE ELECTRONIC WHEELCHAIR ONLINE<\/a><\/p>\n<p><a class=\"btn btn-primary\" href=\"https:\/\/louisvillezoo.org\/rental-policies-and-guidelines\/\">Read our rental policies and guidelines<\/a><\/p>\n<h4><a href=\"\/map\" rel=\"external\"><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"10618\" data-permalink=\"https:\/\/louisvillezoo.org\/circle_map\/\" data-orig-file=\"https:\/\/louisvillezoo.org\/wp-content\/uploads\/2018\/07\/circle_map.jpg\" data-orig-size=\"250,250\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"circle_map\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/louisvillezoo.org\/wp-content\/uploads\/2018\/07\/circle_map.jpg\" data-large-file=\"https:\/\/louisvillezoo.org\/wp-content\/uploads\/2018\/07\/circle_map.jpg\" class=\"alignright wp-image-10618\" src=\"https:\/\/louisvillezoo.org\/wp-content\/uploads\/2018\/07\/circle_map.jpg\" alt=\"\" width=\"150\" height=\"150\" srcset=\"https:\/\/louisvillezoo.org\/wp-content\/uploads\/2018\/07\/circle_map.jpg 250w, https:\/\/louisvillezoo.org\/wp-content\/uploads\/2018\/07\/circle_map-160x160.jpg 160w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/a><strong>Health Services<\/strong><\/h4>\n<p><strong>First Aid Office<br \/>\n<\/strong>Located on the front plaza on the right side of the restroom building. Or contact any Zoo staff member for assistance. If you have an emergency situation, please seek immediate assistance from a Zoo staff member. Do not call 9-1-1. Our staff members are trained to quickly communicate critical details, locations and entry points to emergency personnel and expedite their assistance.<\/p>\n<p><strong>Lactation Station<br \/>\n<\/strong><b>Moms may nurse in any public location at the Zoo<\/b>.\u00a0<a href=\"https:\/\/apps.legislature.ky.gov\/law\/statutes\/statute.aspx?id=8480\">Kentucky law <b>KRS 211.755<\/b><\/a><b> <\/b>permits a mother to breastfeed her baby or express breastmilk in any public or private location. Municipalities are not permitted to enact an ordinance that prohibits or restricts breastfeeding in any public or private place. Individuals are prohibited from interfering with a mother breastfeeding in any location. <strong>A lactation station is available in the first aid office on the front plaza and in the Cub House at Snow Leopard Pass (when classes are not in session) if nursing mothers would prefer privacy.\u00a0<\/strong><\/p>\n<h4><strong>Family Restrooms<\/strong><\/h4>\n<p>Designed with families in mind, these special restrooms are located in Gorilla Forest, the Splash Park and also in the main restroom building on the front plaza.<\/p>\n<h4><strong>Smoking \u2014\u00a0Designated Areas Only<\/strong><\/h4>\n<p>Smoking<em><strong>\u00a0(including E-cigarettes)<\/strong><\/em>\u00a0is prohibited throughout the Zoo. Designated outdoor smoking areas may be found at the African Outpost back deck and behind the Splash Park area. See designated areas on your\u00a0<a href=\"https:\/\/louisvillezoo.org\/map\/\"><strong>Zoo guide map<\/strong>.<\/a>\u00a0We appreciate your cooperation.<\/p>\n<h4><strong>Gift Cards<\/strong><\/h4>\n<p>The Zoo offers gift cards that you can\u00a0redeem at the Zoo for membership, tickets, education programs, ADOPTS, gift shop items, rides and concessions.\u00a0<strong><a href=\"\/member-benefits\/giftcards\/\">Click for more details<\/a>.<\/strong><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Our guest services team is here to help you! Read our rental policies and guidelines Health Services First Aid Office Located on the front plaza on the right side of the restroom building. Or contact any Zoo staff member for &hellip; <a href=\"https:\/\/louisvillezoo.org\/zoo_shared\/10815\/\" class=\"continue-reading\">Find Out More<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":125,"menu_order":75,"comment_status":"closed","ping_status":"closed","template":"","meta":{"jetpack_post_was_ever_published":false,"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.6 (Yoast SEO v22.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Guest Services | Louisville Zoo<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/louisvillezoo.org\/plan\/new-guest-services\/\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Guest Services | Louisville Zoo\" \/>\n<meta name=\"twitter:description\" content=\"Our guest services team is here to help you! 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