Wild Lights Frequently Asked Questions

Get answers to all your frequently asked questions about Wild Lights!

What are the dates and event times for the Wild Lights?
Wild Lights runs Wednesday – Sunday from March 19 – May 30, 2021 and daily from March 24 – April 4, 2021. Gates will open at 6:30 p.m. and guests must exit by midnight. Last entry is at 10:30 p.m.

Do regular, day-time Zoo hours change?
No, regular zoo hours will not be changed for Wild Lights nights.

Is Wild Lights a family-friendly event?
Wild Lights is an event for everyone to enjoy! This is a cultural experience designed to delight guests of all ages. It is ideal for a family outing or a date night. Please note, tickets are limited to 8 per order.

What about rain?
This is a rain or shine event. The lanterns will glow beautifully no matter what the weather. Be sure to bring gear appropriate for rain. A limited number of rain ponchos and other clothing items will be available for purchase at the Main Gift Shop. Safety is our first priority. The Zoo reserves the right to close or cancel the event if weather conditions are assessed to be a safety hazard. In the event of severe weather, updates will be made on our website and social media.

How do I get to the Zoo for Wild Lights?
Address:
The Louisville Zoo
1100 Trevilian Way
Louisville, KY 40213

The Zoo is easy to find and just 15 minutes from downtown Louisville, KY; easily accessible from 1-64 and I-65.
1. Take I-264 (Watterson Expressway) to Newburg Road Exit #15, and travel North
2. Turn left on Trevilian Way
3. Follow the Zoo signs to 1100 Trevilian Way. The Zoo will be on the left.

Is there off-site parking or a Zoo shuttle?
There is NO off-site parking or Zoo shuttle. Be sure not to park in the parking lots of neighboring businesses or you may be towed.

Where do we park? Is there a cost?
There is a $6 fee for parking that will be charged online as a transaction fee at the time of ticket purchase. Although parking at the Zoo is free for Louisville Zoo members during regular hours, it is not included in memberships for after-hours events such as Wild Lights.

Can you see the animals during the Wild Lights Festival?
Many of the animals will not typically be on exhibit in the evenings so they can rest and maintain their regular schedule. However, you may catch some of our late-night party animals (weather permitting). You are most likely to see maned wolves, bears, snow leopards, and rhinos.

What rides and attractions are open during Wild Lights?
The Zoo’s Conservation Carousel is open during Wild Lights, weather permitting. Kaman’s Art Shoppe will be open on festival nights from 6:15 p.m. – 11p.m., weather permitting.

Are strollers and wheelchairs available for rental?
Yes, the Louisville Zoo rents strollers, wagons and wheelchairs (limited number) from the front plaza. Motorized wheelchairs are available in a limited number during the Wild Lights, but only if reserved in advance. Motorized wheelchairs are reserved for the entire day to ensure proper charge for use during the evening event. For more information and prices, click here.

Is smoking permitted?
No. For the safety of our guests, smoking (including e-cigarettes) is prohibited anywhere on Zoo grounds during this after-hours event.

Is this event epileptic friendly?
Some lantern displays feature flashing lights, and may trigger seizures for people with photosensitive epilepsy.

What other Zoo tips and safety guidelines should I be aware of?
Click here for information on Zoo policies regarding pets, balloons, skateboards, alcohol, behavior inside the Zoo and more. You can find policies about COVID-19 below.

Do I need to wear a mask?
Masks are required for all guests over the age of 5.

What is the Zoo doing to enforce social distancing during this event?
We’re coordinating with the Louisville Metro Department of Public Health and Wellness to ensure we’re following all the latest health safety guidelines. You will see signage, animal markers on the ground and guest services personnel stationed throughout the Zoo to encourage social distancing. We’ll be disinfecting high touch areas frequently. All staff will undergo temperature checks when reporting for duty and will be wearing masks. Masks are required for all guests over the age of 5.

Can I touch the lanterns?
No, most of our lanterns are hand-crafted and are meant to be viewed, not handled. Please, do not touch, climb, cross or lean on the lanterns or barriers around them. We will have some lanterns without barriers that will allow guests to get up close and become part of the beauty of the lantern festival.

How long is the route for the Wild Lights?
The route is 1.4 miles long on a wheelchair-friendly path and takes around one hour to walk through. This is a walking event, there are no shuttles.

How many times can I go around the lantern pathway?
In order to maintain social distancing and to adhere to our reduced capacity guidelines, the path will be one way and guests can only complete the route one time.

Will we be lighting and releasing lanterns at the festival?
No, our handcrafted lanterns are illuminated with LED bulbs and will stay firmly on the ground.

Is the route handicapped accessible?
Yes, the event is wheelchair and stroller-friendly on a paved path, however, please be aware that there are some steep hills. The Louisville Zoo rents strollers, wagons and wheelchairs (limited number) from the front plaza. Motorized wheelchairs are available in a limited number during the Wild Lights, but only if reserved in advance.  Motorized wheelchairs are reserved for the entire day to ensure proper charge for use during the evening event. For more information and prices, click here.

Can I take photographs?
Yes! You are welcome to take photos and we’d love to see them! Share your fun photos on our social media channels by tagging #louzoowildlights. Please be considerate of other guests; do not block pathways or the views of others while waiting for that perfect shot. Wild Lights photographs and videos are not to be used for commercial purposes.

May I get a refund or exchange my ticket for another date if something comes up?
Sorry, we cannot exchange or refund tickets for this important Zoo fundraiser.

Does the Family 4-pack work for any combination of adults/children?
The Family 4-pack works for guests of all ages. All guests must enter together.

Do you have a combo option that includes Zoo tickets and Wild Lights tickets?
Wild Lights is a separate, ticketed event in partnership with Tianyu Arts and Culture Inc and Stewart Promotions.  Zoo tickets and Wild Lights tickets must be purchased separately. We appreciate your understanding.

The date I want is sold out. Can I buy tickets at the Zoo ticket windows, on the day of the event?
Due to limited capacity, all tickets must be purchased online in advance. Tickets will not be available for purchase at the gate.

Does a ticket to Wild Lights cover daytime admission to the Zoo?
No, Wild Lights is a separate, ticketed event that provides entry to the Zoo when the after-hours event begins.  Zoo tickets and Wild Lights tickets must be purchased separately. We appreciate your understanding.

Do children 2 and under get in free like regular Zoo admission?
Yes, children 2 and under are free. Ages 3 and up require a full-price ticket. Families can save money by buying the Family 4-Pack and/or online in advance.

Do I need to print my tickets if I purchase online?
Not necessarily. Some phones (for example, those with cracked or broken screens), and saved PDF versions of the tickets present scanning challenges. Please, do not screen capture your tickets as they will not scan.

I purchased a ticket online, but I did not receive a confirmation email/ticket. What do I do?
An email confirming your purchase should arrive within 15 minutes of payment. Please check your Junk/Spam folders for an email from do-not-reply@centaman.net.  If you entered an invalid or misspelled email during your purchase, the payment will appear on your credit card, but your tickets will not be delivered. Please email zootickets@louisvilleky.gov with the name the tickets were purchased under, the correct email address, and the last 4 digits of the credit card used to make the purchase. We will resend your tickets.

Is there a limit to the number of tickets I can purchase?  All guests are limited to 8 tickets per order. This will help us to encourage social distancing as well as manage attendance capacity.

Do Louisville Zoo members receive special pricing?
Yes. Current members can purchase discounted tickets online. You can also purchase extra tickets for non-member guests not covered on your membership at the same time (at the regular rate). Note: we reserve the right to check member cards and photo IDs at the gate.

Do I need to bring proof of my membership (card, app, temporary pass) and photo ID even though I used my ID number to buy my ticket online?
Yes, we reserve the right to check member cards and photo IDs at the gate. See Member FAQs for more general member details.

How many discount tickets can I purchase?
You can purchase tickets for the number of people covered on your membership card. We reserve the right to check membership cards and photo IDs at the gate. Purchase 4 pack tickets to save money and cover larger families.

I am a member of a reciprocal Zoo. Do I receive discounted admission to Wild Lights?
To limit contact and minimize the exchange of items between guest and staff, we are not offering reciprocal Zoo discounts during this time.

We normally park for free as members. Is it also free for the Wild Lights?
Although parking is included with your membership for regular Zoo hours, it is not included for special after-hours fundraising events like Wild Lights. A $6 parking fee per transaction will be collected along with the ticket cost.

Can Zoo members bring a guest?
Yes. Additional guests not covered by the membership regularly must pay full price. You can purchase these full-priced guest tickets at the same time you purchase your online discount tickets. We reserve the right to check membership cards and photo IDs at the gate.

Is there a separate Zoo member entrance?
No. All visitors will have their tickets scanned at the ticketing windows and enter through the main gate.

I have some rides included in my regular membership package. Are my rides included or discounted for the Wild Lights?
Because this is a special after-hours fundraising event for the Zoo, rides and attractions are not included and are an additional cost for all participants.

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