Click to
Download Form and send it to us by mail
(502) 459-2287
REMINDER: We do not mail membership cards outside of special promotional periods. Gift cards cannot be mailed. If you purchase online you will receive an email with your receipt and temporary membership card. Memberships are non-refundable and non-transferable.
E-Gift Card
An E-Gift Card can be purchased online and are pre-loaded with the amount necessary to purchase each membership. Holiday promotional prices are already included in the list prices available through the webstore, so no promo code is needed to get this special holiday discount. They are sent directly to your e-mail inbox, so they are a great option for last minute gifts. A membership purchased in this way ONLY becomes active the day it is redeemed online, in person or over the phone.
The E-Gift Card option allows your recipient to decide when their membership starts. Click here to order online. (Note: Gift cards do not qualify for coupons, discounts or promos.)
- Enter the promo code you were provided in the “Redeem Discount Coupon” field.
- Gift cards do not qualify for coupons, discounts or promos.
- Click “Redeem”
- Your discount should be reflected in the cart before you check out.
- If you are having troubles contact the membership office at (502) 459-2287 or email ZooMemebrship@louisvilleky.gov. All sales are final and discounts/promos can not be applied retroactively.
See snapshot of webstore below for promo code box location.
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Virtual Membership Card
Download our virtual membership card app and get it verified by calling our membership office at 502-459-2287. Then, you can then enter the Zoo using your smartphone! More details…
Help us reduce our impact on the environment by using a virtual membership card! The Louisville Zoo Virtual Membership Card app is a FREE virtual membership card exclusive to Louisville Zoo members. Now you can carry a digital version of your card everywhere you go, conveniently on your iPhone or Android device!
The App is currently available in the Apple App Store or Google Play Store. The app displays the following information as shown on your printed card:
- Zoo membership number
- Membership level
- All those covered on your membership
- Membership expiration date
- Zoo contact information
Additionally, the app will remind you when it’s time to renew your membership.
- A direct link provided in the app allows you to visit the Zoo website to check on current happenings, renew your membership on-line or just read more about your Louisville Zoo!
Important – Verification Code Needed to Activate
You must be a current Zoo member, and have a verifiable e-mail in the primary member’s membership profile in our system. To accomplish these first steps, you can call us at (502) 459-2287, stop in to the office or visit us online to purchase or renew a membership and update your profile.
After downloading the app and inputting your information, the Home Screen will show as “unverified.” On your next visit to the Zoo, check in at the membership office to receive your verification code. Be sure to bring a Photo ID. If you have not yet had photos taken of the named adults on your membership, please have this done when you present your app for verification. Once verified, this app will allow you to store your virtual membership card on your mobile device; it will display a unique barcode that can be scanned at the Louisville Zoo to streamline entry and purchases.
Android Screen Installation Examples
Apple IOS screens will look similar.
Download the app to your screen and follow these instructions.
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- 1. Click on the app icon on your phone to activate
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- 2. Once downloaded to your device, you must give the app permission to install on your device.
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- 3. You will need to insert your Zoo specific information (membership ID number, name and email) to lookup your membership account. (The membership ID is listed on your current membership card or by contacting the membership office at 502-459-CATS.)
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- 4. Once submitted, the app will look up your account.
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- 5. When it finds your membership information it will be displayed as above with the caption “UNVERIFIED.”
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- 6. Now that the app is installed on your phone AND linked to your Louisville Zoo membership, bring in your device to the Zoo’s membership office to receive your verification code. (You will need to bring with your photo I.D. at this time.
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- 7. Once the verification code has been entered, the “UNVERIFIED” box (Screen #4) will be replaced with your new virtual membership card and barcode. This will allow you access to the Zoo on your next visit as well as performing all functions of your current card such as discounts on food and merchandise.
Privacy Note
Any information you provide is for internal use only and will not be sold to or used by other parties. For a full list of terms and conditions please click here.