Louisville Zoo Offers Membership Reservation Requests After Website Crashes Twice (Media Release)

CONTACT: Kyle Shepherd
Direct: 502-238-5331  |  Media Only: 502-744-5639

Over the past few days, the Louisville Zoo has experienced several technical difficulties with its webstore, which is the third-party ticket purchasing website. In response, the Zoo made the decision today to allow members to still submit ticket reservation requests but using an alternative method.

Members may visit louisvillezoo.org/membertickets to fill out a reservation request. Requests will be fulfilled in the order they are received until tickets are sold out. Submission of this form does not guarantee tickets. If tickets for one of your choices are available, you will receive the tickets by email as soon as they can be processed.

On Thursday, June 11, there were a total of 3,486 membership reservation requests submitted, equating to over 13,889 tickets requested. All members able to attend the Zoo Friday, June 12 were notified Thursday evening, via email.

The Louisville Zoo will officially reopen tomorrow, Friday, June 12 at 9:30 a.m. All other reservation request submissions will be processed beginning tomorrow, Friday, June 12, and all ticket recipients will be notified. If tickets are available after all submissions have been processed, an announcement will be made detailing which dates and times are still available. Persons without a ticket will not be admitted to the Zoo.

The technical issues beginning Wednesday, June 10, were caused by a system overload from an influx of Zoo members in the Louisville community trying to purchase tickets, following the Zoo’s 12 week long closing in response to COVID-19.

For information on protocol and safe attendance, please visit louisvillezoo.org/together.

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About the Louisville Zoo

The Louisville Zoo, a non-profit organization and state zoo of Kentucky, is dedicated to bettering the bond between people and our planet by providing excellent care for animals, a great experience for visitors, and leadership in scientific research and conservation education. The Zoo is accredited by the Association of Zoos and Aquariums (AZA).