Health Updates

(Updated March 18, 2020 at 5:27 p.m.)

The Louisville Zoo is temporarily closed.

(See our latest press release)

The Louisville Zoo is temporarily closed following recommendations of Mayor Greg Fischer and the Louisville Metro Department of Public Health and Wellness.

While there have been no known cases of exposure to COVID-19 at the Zoo, the decision to close was made to further support efforts to reduce the rapid spread of the virus and to protect the health and well-being of Zoo staff and the community. The dedicated animal care team and other essential personnel will remain active at the Zoo; however, staff who are able to work from home will be encouraged to do so.

Zoo leadership will continue to monitor the latest developments of the COVID-19 outbreak and follow guidance from federal, state, and local authorities to determine when the park will reopen. We hope to know more about the expected time frame by the first week of April.

As the situation evolves, the Zoo will continue to provide updates on this web page and on social media.

If you have a Field trip, spring break camp, behind-the-scenes tour or event scheduled including Wild Lights: Asian Lantern Festival, please see information below in the Frequently Asked Questions about how you can reschedule or receive a refund.  

At this time, the outdoor event Wild Lights: Asian Lantern Festival is temporarily closed. We hope to re-open soon and give guests plenty of time to experience our festival. We hope to know more about the expected time frame by the first week of April. If you purchased tickets for Wild Lights during the time we are closed, your tickets will be usable any other night of the event. We are currently in early negotiations to extend the festival past its original close date of April 25.  If you cannot reschedule, click here to submit your refund request.  Please allow five business days for processing.

We deeply apologize for the inconvenience and appreciate your patience and support; we are focused on the health of our animals and staff and are doing our utmost to prevent the spread of COVID-19. The Zoo will be extending all memberships that were active during the closure the number of days we are closed.

Our animals are healthy and doing well, and we continue to provide them with dedicated, professional care day in and out. We remain in constant touch with our state, national and international veterinary networks to monitor updates. Louisville Zoo is also monitoring advisories from the Association of Zoos and Aquariums.

The Louisville Zoo plans ahead for all the animals in our care. We currently have a surplus of essential food and medical supplies for our animals and will prepare contingencies and proactively monitor our supply chain to assure essentials remain on hand.

Downloadable Facts:

Prevention of COVID-19 (English)
Prevention of COVID-19 (Spanish)
Need to Know about COVID-19 (English)
Need to Know about COVID-19 (Spanish)

Press Releases

Press release 3-13-2020
Press release 3-14-2020
Press release Zoo Closure 3-16-202000

Why did the Zoo close?
The Louisville Zoo temporarily closed following recommendations of Mayor Greg Fischer and the Louisville Metro Department of Public Health and Wellness. While there have been no known cases of exposure to COVID-19 at the Zoo, the decision to close was made to further support efforts to reduce the rapid spread of the virus and to protect the health and well-being of Zoo staff and the community.

When will the Zoo re-open?
Zoo leadership continues to monitor the latest developments of the COVID-19 outbreak and follow guidance from federal, state, and local authorities to determine when the park will reopen. We hope to know more about the expected time frame by the first week of April.

Will Wild Lights be extended, postponed or cancelled?
Right now, we hope to re-open soon and give guests plenty of time to experience Wild Lights: Asian Lantern Festival. We hope to know more about the expected time frame by the first week of April. If you purchased tickets for Wild Lights during the time we are closed, your tickets will be usable any other night of the event. We are currently in early negotiations to extend the festival past its original close date of April 25.  If you cannot reschedule, click here to submit your refund request.  Please allow five business days for processing.

What do I do if I already purchased Wild Lights tickets during the time it is closed?
Right now, we hope to re-open soon and give guests plenty of time to experience Wild Lights: Asian Lantern Festival. We hope to know more about the expected time frame by the first week of April. If you purchased tickets for Wild Lights during the time we are closed, your tickets will be usable any other night of the event. We are currently in early negotiations to extend the festival past its original close date of April 25.  If you cannot reschedule, click here to submit your refund request.  Please allow five business days for processing.

Will I get refunded if Wild Lights is cancelled?
Right now, we hope to re-open soon and give guests plenty of time to experience Wild Lights: Asian Lantern Festival. We hope to know more about the expected time frame by the first week of April. If you purchased tickets for Wild Lights during the time we are closed, your tickets will be usable any other night of the event. We are currently in early negotiations to extend the festival past its original close date of April 25.  If you cannot reschedule, click here to submit your refund request.  Please allow five business days for processing. Should the Zoo close longer than anticipated, refunds or other accommodations will be made available.

What do I do if I bought tickets for days the Zoo is closed?
Please email zootickets@louisvilleky.gov with the first and last name of the ticket purchaser, email address, the amount of your purchase, and the last four digits of your credit card. Your refund will be processed in 5 business days.

I have a Zoo membership. What is the Zoo doing to for members who can’t use their membership due to the closure?
We deeply apologize for the inconvenience and appreciate your patience and support; we are focused on the health of our animals and staff and are doing our utmost to prevent the spread of COVID-19. The Zoo will be extending all memberships that were active during the closure the number of days we are closed.

What if I have a gift card that expires while the Zoo is closed?
We apologize for the inconvenience you are experiencing. Unfortunately, our system currently doesn’t have a method for extending the expiration of gift cards. We anticipate to re-open soon and hope to know more about the expected time frame by the first week of April. We suggest utilizing your gift card toward a Zoo membership which will be good for the next 12 months if you need additional time to schedule your visit. For more information about a zoo membership, click here.

What should I do if I booked a spring break camp for my child?
On the recommendation of Mayor Fischer as well as Louisville Metro Department of Public Health & Wellness, Zoo education programs including our spring break camps have been cancelled through April 5, 2020.  To receive a refund, please click here to download our form and return it to the Zoo via post or email the information before March 31.
Refunds will take approximately 2 – 3 weeks to process from the time they are received. Payments by check may take up to 8 weeks for receipt of refund.

Is the Norton Healthcare Get Healthy Walking Club still open?
The Norton Healthcare Get Healthy Walking Club has been temporarily suspended while the Zoo is closed. When the Zoo re-opens, guests will be able to enjoy the return of our Walking Club as well.

Will you offer virtual trips, live streaming and other animal content on social media while the Zoo is closed?
The Zoo will be offering daily updates from the Zoo on our social media pages including fun videos with educators and animals, activities for kids and more! Visit us for a daily adventure with nature and wildlife.

Where can I find Zoo activities for my children?

Your Zoo is proud to participate in the  effort to “Lift Up Lou”! See our ever-growing list of fun activities here.

Can animals spread COVID-19?
The CDC states that at this time, there is no evidence that companion animals, including pets, can spread COVID-19 or that they might be a source of infection in the United States. If you want to learn more, click here for information from the CDC.

What is the Zoo doing to take care of the animals while it is closed?
Our animals are healthy and doing well, and we continue to provide them with dedicated, professional care day in and out. We remain in constant touch with our state, national and international veterinary networks to monitor updates. Louisville Zoo is also monitoring advisories from the Association of Zoos and Aquariums. The Louisville Zoo plans ahead for all the animals in our care. We currently have a surplus of essential food and medical supplies for our animals and will prepare contingencies and proactively monitor our supply chain to assure essentials remain on hand.