Cancellation Policy

For Public Programs:

  • Individuals who wish to cancel their registration for any class must notify the Education Department in writing no less than two weeks prior to the actual date of the class. We will refund 80% of the class fee upon receipt of a written or email (zooeducation@louisvilleky.gov) cancellation request.
  • There will be no refunds for cancellations made less than two weeks prior to class date.
  • The Education Department reserves the right to cancel classes with insufficient registration.  You will be notified by email if a program is cancelled.