Safari Day Camp FAQs

General Questions

What ages are your camps for?
Most of our camps are for children ages 6 to 12. We are offering select weeks of camp for children ages 4 to 5.

Do you have any programs for younger children?
We offer early childhood and family programming throughout the year. Keep an eye on our website for specific dates and program details!

What are your class sizes?
Due to guidance from the CDC and public health officials, our camps will be limited in size to allow for appropriate social distancing. Each class will be limited to 12 or 15 students.

What are your camp hours?
Zoo camp program hours are 9 a.m. – 4 p.m. each day. Parents may drop off as early as 8:30 a.m. After-care is included and is provided from 4 – 5 p.m. each day.

What should we bring to camp?
The following is a list of items you should bring with you each day. We ask that parents and guardians label everything they send with their camper as it is important that the campers not share belongings or food:

  • A Water Bottle
  • Comfortable Walking Shoes (please wear sneakers for safety!)
  • Sunscreen
  • A Lunch
  • Two Snacks (one for the morning and one for the afternoon)
  • A Sweater or Sweatshirt as it can get chilly inside our classrooms
  • Weather appropriate outerwear

What are your drop-off and pick-up procedures?
We have one option for drop-off in the mornings, a curbside or carline drop-off point at the front of the zoo available between 8:30 and 9 a.m. This year we are offering two pick-up times, a MetaZoo pick-up offered between 3:45 and 4:15 p.m. which requires parents/guardians to park and enter the Zoo and a curbside/carline pick-up offered between 4:30 and 5 p.m. at the same location as morning drop-off.

All parents/guardians are required to present a photo ID and be listed as an authorized adult for each camper they collect. Education staff will not release campers without an ID and confirmation that you are approved to collect the child.

What will campers do when there are heat warnings?
The campers should always come prepared for the weather (comfortable shoes and clothes only, please!) but the Zoo is prepared too! We have games, activities, crafts, and other things that the campers can do indoors in a temperature-controlled environment. Outdoor activities will be scheduled for when campers arrive in the morning so they can still experience the whole Zoo before it gets too warm out. In the afternoon, campers will likely spend most of their time indoors. The campers all receive a free water bottle, and we stop frequently for water breaks and cool down time indoors.

What if there is severe weather forecasted?
Zoo camps run rain or shine, with indoor activities prepared to avoid any severe weather. In case of dangerous weather, we will contact the registered participants by email and/ or phone. Campers should always come dressed and prepared for the weather in comfortable shoes and clothing.

What is your refund policy?
You may cancel your camp up to 2 weeks prior to the start of your program to receive a refund. There are no refunds for camps that are within 2 weeks of the start date. Please note that refunds may take up to 30 days to process. All requests must be made in writing by emailing Zoo Education.

What if I need to reschedule?

Please contact us by emailing Zoo Education. We will do our best to accommodate you.

What if I have questions after my booking?
Please contact us by emailing Zoo Education. Email is the best way to make sure your question gets to the right member of our education team without any misunderstandings or misspellings of your details.