Boo at the Zoo FAQs

Do guests have to be finished and leave the Zoo by 8:30 p.m.?
Timed tickets are available until 8:30 p.m. nightly. The Zoo’s trick-or-treat route will close at 10 p.m.

What about rain or cold weather?
This is a rain or shine event. The cast and crew will be in place to greet you no matter the weather. Bring rain or cold-weather gear. A limited number of rain ponchos and other clothing items will be available for sale at the main gift shop.

Can you see the animals during Boo at the Zoo?
Some of our late-night party animals may be seen weather permitting. You are most likely to see maned wolves, grizzly and polar bears, snow leopards, bongos and rhinos. Many of the animals will not typically be on exhibit in the evenings so they can rest and maintain their regular schedule.

Is Boo at the Zoo held on Halloween night?
No, the last night of the event is Friday, October 30.

Do regular daytime Zoo hours change?
Yes. On  Boo at the Zoo nights, the Zoo gates close early at 3 p.m. for daytime visitors (instead of 4 p.m.) Guests have until 4 p.m. (instead of 5 p.m.) to visit. Guests must exit at 4  p.m. to allow the Event Team time to prepare for the event. The gates reopen at 5 p.m. for Boo at the Zoo.

Is smoking permitted?
No. For the safety of our guests, smoking (including e-cigarettes) is prohibited anywhere on Zoo grounds during this after-hours event.

Are masks required?
Masks are required for all guests ages 5 and older. We ask that adult guests do not wear FULL face masks as they can be frightening for small children.

Do kids have to wear costumes?
Kids are encouraged to wear costumes to enhance the experience but they are certainly not required.

Can adults wear costumes?
Adults may wear costumes, but we ask that they be family friendly (not scary please). Since  this event caters to small children, adults may NOT wear masks that cover the ENTIRE face. The Zoo reserves the right to ask adults to remove full-face masks.

Is there off-site parking or Zoo shuttle?
Our greatly reduced nightly capacity eliminates the need for off-site parking or Zoo shuttle. Parking is easy and convenient in the Zoo’s lot and FREE for party guests!

Where do we park? Is there a cost?
Our greatly reduced nightly capacity eliminates the need for off-site parking or Zoo shuttle. Parking is easy and convenient in the Zoo’s lot and FREE for party guests!

Are gift shops and concessions open?
Yes,  some gift stands are open and will sell fun glow items, cloth trick-or-treat bags and more. Members get 10% off select items. Select concession stands will be open and selling snacks and beverages including customizable donuts, beer, wine and frozen sangrias. Louisville Zoo members get a 10% discount.

Are strollers and wheelchairs available for rental?
Yes, the Louisville Zoo rents strollers, wagons and wheelchairs (limited number) from the front plaza. Motorized wheelchairs are available in limited number during the Halloween Event, but only if reserved in advance. For more information and prices, click here.

What other Zoo tips, and safety guidelines should I be aware of?
Click here for information on Zoo policies regarding pets, balloons, skateboards, alcohol, behavior inside the Zoo and more. Help us be “green” and bring your own treat bag or purchase a reusable bag at the Gift Shop for $2 (while supplies last). Learn more about our COVID-19 guidelines here.

How do I buy a ticket online?
Click here for instructions on how to purchase Boo at the Zoo tickets.

Are tickets available anywhere other than online at LouisvilleZoo.org?
To help us manage our reduced capacity, all tickets must be purchased in advance on the Zoo’s website. Tickets will not be available through third party sellers. Make sure the email on your member profile is up to date so you are able to receive your tickets. Click here for details.

May I get a refund or exchange my ticket for another date if something comes up?
Sorry, we cannot exchange or refund tickets for this important Zoo fundraiser.

Are there any discount tickets available anywhere?
Corporate Ticket Club member employees can purchase discounted (night specific) tickets online. Or become a Zoo member and get access to discounted Halloween tickets — learn more.

Do Louisville Zoo members receive special pricing?
Yes. Current members can purchase discounted tickets online for persons covered on the membership. We reserve the right to check member cards and photo IDs at the gate. See all your Ticket Options. You can also purchase extra guest tickets for non-member guests not covered on your membership at the same time (at the regular rate).

How do I buy an online ticket using my member number?
Click here for instructions.

Do I need to bring my membership card and photo ID even though I used my ID number to buy my ticket online?
Yes, we reserve the right to check member cards and photo IDs at the gate. See Member FAQs for more general member details.

Why do I need to get a ticket online for a select a specific night and time?
Timed tickets help us manage capacities and ensure appropriate social distancing. A limited number of tickets will be available for each evening’s time slot.  See other ticket options.

Can I attend more than one night?
We invite guests and members to attend as many times as you would like. Please note that your admission includes one loop through the trick-or-treat trail.

How many discount tickets can I purchase?
You can purchase tickets for the number of people covered on your membership card. We reserve the right to check membership cards and photo IDs at the gate.

I have a membership to a reciprocal Zoo, how will that work?
We do not accept reciprocal memberships for admission for after hours or special fee-based events.

We normally park for free as members. Is it also free for the Halloween Party?
NEW for 2020! Parking is FREE for Boo at the Zoo

Can Zoo members bring a guest?
Yes, but Member guests pay full price. You can purchase these full-priced extra guest tickets at the same time you purchase your online discount tickets. See all the Ticket Options.

Is there a separate Zoo member entrance?
All visitors enter through the main gate. Tickets are timed and dated to allow for appropriate social distancing.

I have some rides included in my regular membership package. Are my rides included or at a discount for the Party?
New for 2020! Carousel rides, entry to the “not-so itsy-bitsy” Spider House, and the Headless Horseman of Sleepy Hollow are all included in admission. All attractions are subject to the cooperation of weather, animals and Zoo maintenance.

Can adults trick-or-treat?
Trick-or-treating is reserved for guests 11 and under.

How many times can we go through the treat route?
You may go through the trick-or-treat route one time at your leisure.

Should children bring their own trick-or-treat bags?
Yes, please help us be green and bring your own bags. If you forget a bag, you can purchase a cloth bag at the Zoo Gift Shop on the main plaza for $2 (while supplies last).

Do any of the treats you give out contain peanuts?
While we make a conscious effort to include many treats that do not contain peanuts, some of those treats are made in facilities that process peanuts. If you have allergy concerns, click here to learn about our Allergy-Friendly Night on October 22, 2020.